Medical Case Manager, Gardner

Overview

CSO is seeking a Medical Case Manager to join our clinic in Gardner. The Medical Case Manager will provide intensive case management to adults and families needing such support to maintain their independence and stability in the community, or who have been hard to engage in the mental health system. These services will be provided both within the outpatient clinic setting, group settings, and/or on an outreach basis, and may be in provided in a supportive living site, apartment, family home, or community setting.

As a Medical Case Manager:

• Serve as the agency liaison to support clients requesting services. Ensure regular follow up and establish meaningful connections with clients over time using a harm reduction, trauma-sensitive approach
• Collect health measurements, and screenings. Document, and communicate results accordingly, supporting the physical health of the client as part of holistic care provided at CSO
• Provide individualized support to clients in getting their priorities addressed. Care Management priorities may include refill requests, transportation requests, getting messages to care team members, providing reminder calls, prompting messages, advocating for client with medical providers and specialists, and providing updates back to the client when indicated
• Become proficient in teaching clients agency, including problem-solving, communication skills, and conflict resolution. This includes the identification and reinforcement in the use of natural supports
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice. This assistance is realized over time through continuous engagement, and may include internal referrals within CSO, or external to trusted community partners, in person, calls, or using telehealth
• Facilitate referrals to supports that help identify and access entitlements when requested. Assist consumers with applications to community agencies, such as, but not limited to, DMH, DDS, ACCS, SSDI, SNAP/DTA, government cellphones, Regional Housing Authorities, Mass Hire Career Center
• Triage work as part of the continuum of care to prioritize close collaboration and wrap-around approach for clients who may need intensive short-term or ongoing long-term case management (clients accessing CSO ESP, or urgent medication appointments).
• Support grant-funded activities in accordance with grant guidelines
• Maintain complete, accurate and timely records. This includes completing chart reviews to ensuring that Release of Information documents, Medical Physical Exams, Discharge Summaries, and Labs are up-to-date. Check Mass Pat when indicated, report any discrepancies to the nurse, and work to update the items needed
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition; receive cross-training and provide back-up support to other team members as needed
• Provide transportation for consumers as appropriate, following program guidelines

• Medical Assistant Certificate or Associate s degree
• Computer proficiency
• Valid driver s license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

• We also seek applicants who embody CSO s values by being:
  Positive, Respectful, Insightful, Conscientious

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we re dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

At CSO, you ll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024, and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in:
Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA