Director-Revenue Cycle & Patient Access

Overview

You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!

Hours: 40 Hours, Days, Monday - Friday, 9AM - 5PM

Essential Functions

• Implements appropriate registration/scheduling procedures to ensure that the inpatient and outpatient accounts receivable records are maintained in accordance with current procedures
• Submits all required reports internally and externally
• Reviews corporation’s registration procedures and policies as needed and implements necessary changes
• Supports the use of staff driven Key Performance Indicators to ensure staff have input in optimizing their daily workflows
• Implements KPI’s in Patient Access
• Works with CFO to coordinate and manage Kaizen Events for all areas of Revenue Cycle
• Working with Revenue Cycle Sub-Committee’s, ensures Revenue Cycle major routine process are performed in accordance with best practice standards
• Makes effective and efficient use of technology to increase productivity
• Makes cost effective use of outside agencies and services when appropriate
• Ensures that registration and scheduling procedures are performed to maximize patient access and experience
• Ensures that registration and scheduling procedures are performed to maximize patient access and experience
• Evaluates, implements and supports the provision of patient access procedures to improve patient experience
• Partner with CFO to lead Revenue Cycle Committee
• Ensures revenue cycle goals are met consistent with Revenue Cycle Charter
• Chair’s Revenue Cycle and Denials Committee as directed by CFO
• Maintains the Meditech System in response to changes in insurance requirements, scheduling and admissions policies and procedures and computer system changes
• Maintains admitting system on computer including implementing upgrades
• Works with other departments in coordinating changes and improvements in the system
• Maintains compliance of the Admitting System with internal and external requirements
• Maintains knowledge of required changes in Admitting policies and procedures in order to maintain compliance with legally mandated changes
• Maintains knowledge of required changes in Admitting policies and procedures in order to maintain compliance with legally mandated changes
• Provides coaching and education for staff so that they can meet/exceed performance expectations
• Designs and implements individual and group plans which develop and motivate employees
• Ensures that employee skills match job requirements
• Completes all employee performance evaluations by evaluation due dates
• Conducts audits on staff performance on following registration and scheduling procedures on a regular basis
• Oversees daily operations to meet vision of providing service to the community
• Improves patient and/or customer satisfaction
• Responds to customer requests and concerns in a timely and effective manner
• Meets/exceeds customer expectations so that the customers select and recommend Heywood Hospital as their primary source of healthcare
• Utilizes customer satisfaction data to develop and anticipate customer service systems
• Staffing patterns and work flow design match customer requirements
• Effectively schedules patients by using both facilities
• Manages resources to ensure adequate resources and future growth
• Justifies budget variances and reduces costs and/or increases revenues
• Collaborates/coordinates projects/activities with other departments, teams, and task forces to build a team approach to healthcare delivery
• Participates and leads on task forces, PI teams, committees, etc
• Has a clear understanding of organizational values, mission and vision. Demonstrates authenticity in actions and relationships. Takes accountability for personal and leadership actions. Is eager and willing to learn
• Is able to continually navigate rapidly changing waters. Is resilient and able to recover quickly from setbacks. Is able to find new opportunities. Demonstrates attitude, vision, creativity, and proactive behavior. Jumps in to "get things started". Is persistent in overcoming adversity.
  
  Effectively prioritizes actions and is good at time management
• Demonstrates healthy…