Case Manager​/Family Support Worker, Gardner

Case Manager/Family Support Worker – Gardner

CSO is looking for a Case Manager to join our Family Support Services team in Gardner. Starting salary: $38,000-$44,000/year.

• Provide skills training and assistance in daily living activities including basic living, interactive and parent skills. Assist in developing communication and conflict resolution skills and act as a role model for interpersonal relationships.
• Help parents meet children’s daily needs; observe and document child growth and development.
• Assist with family advocacy needs; facilitate “mediation” as appropriate.
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition.
• Assist consumers with identifying appropriate mental health and medical services and accessing services of choice.
• Provide assistance with developing and maintaining a natural support network of family and friends.
• Provide transportation for consumers as appropriate, following program guidelines.
• Maintain appropriate contacts with family members, others in the natural helping network, outpatient therapists and others as necessary to support consumers.

• Bachelor’s degree in a mental health field.
• Experience working with children and families.
• Valid driver’s license and reliable transportation.

Bilingual candidates are strongly encouraged to apply.

• Positive – maintaining resiliency and focusing on solutions.
• Respectful – collaborating and effectively communicating.
• Insightful – demonstrating self‑awareness and effectively setting priorities.
• Conscientious – taking accountability and applying feedback.

Competitive salaries, full health and dental coverage, free CEUs for in‑house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell‑phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield and beyond, we are dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multidisciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

At CSO, we provide a flexible and supportive work environment that encourages collaboration and growth.

CSO was voted a “Healthcare Industry Top Workplace” in 2023, 2024 and 2025. We are the fastest‑growing Behavioral Health agency in Western Massachusetts. CSO receives high marks on our internal employee satisfaction survey, noting that over 90% of staff would recommend us as a great place to work.

CSO offers training in Trauma‑Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA.