Deposit Operations Specialist

Job Description

Job Description

Location:

Gardner, MA

Compensation: $24/hr

Schedule:

Mon-Fri, 8:30 AM – 5:00 PM

Responsible for daily operational and electronic bank services while ensuring that all work is processed within the appropriate time frames and according to regulations and policies.

• Perform back-end processing of wire transfers, including verification, posting, exception handling, and compliance with regulatory requirements.
• Manage and review online account opening requests, ensuring proper documentation, identity verification, and timely onboarding of new accounts.
• Initiate and process ACH origination files, monitor for exceptions, and ensure compliance with NACHA rules and internal policies.
• Participate in fraud prevention activities, including transaction monitoring, identifying suspicious activity, and assisting with investigations and reporting.
• Handle internal and external member calls; troubleshoot accounts and electronic banking service inquiries
• Provide assistance for and perform activities to maintain Online Banking/Mobile Banking;
  Bill Payment;
  Remote Deposit Capture;
  Online Account Opening; ODP; debit questions; disputes and account corrections
• Process ACH and Check in-clearing; electronic payments; address/return mail and verification; IRAs
• Complete levies/research/subpoenas/deposit verifications
• Other duties as assigned

• Models and promotes the behaviors of the Credit Union’s core values, actively works to enhance the member and employee experience throughout the Credit Union
• Participates in the Credit Union’s Community/Civic Engagement Program which requires participation in at least one community event each calendar year.
• Act as a role model for staff by completing tasks in a timely and accurate manner. Demonstrates a commitment to learning by cross training on other functions as required.
• Participates, completes and attends mandatory training and/or online assignment for regulatory compliance.
• Adheres and complies with Credit Union and regulatory agencies (i.e. NCUA, State, Federal) policies and procedures.

• High School Diploma
• 1+ years related work experience
• Strong customer service skills
• Strong verbal and written communication skills
• Detail oriented and the ability to work independently
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