Family Development and Service Coordinator

Title Code: UCCH
008

Role

Title:

Family Development and Service Coordinator

FLSA Status:
Non-Exempt

Union Status: SEIU

Job Level: Non Teacher Scale

Department: 7 - Childcare and Head Start

Pay Range: $19.91 to $34.81 per hour (SEIU Non-Teacher Pay Scale 2024)

Reports To:
Family Service Specialist

Supervisory Responsibilities:
None

Revision Date: 6/16/2025

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Responsible for waitlist, enrollment, reassessment, and family supports. Provide high-quality parent, family, and community engagement, and social services to Early/Head Start toddlers, preschool children, and their families. Comply with Head Start Performance Standards, the Head Start Act, and other applicable regulations. Build partnerships with families to assist them in identifying their goals, strengths, needed services and support systems and in developing strategies and timetables for achieving their goals.

Responsibilities include eligibility, recruitment, selection, enrollment, and attendance. Participate in at least 20 hours of training per year to comply with EEC, QRIS, Head Start, and CACFP trainings. Enter all training/course work into EEC Professional Qualification Registry (PQR). Have a good knowledge of MOC policies and procedures, Head Start/Early Head Start, EEC licensing regulations and EEC regulations in relation to DCF and subsidized slots.

• Enroll and appropriately place children who qualify for childcare.
• Enter financial information for new and existing families into the CCFA system full day slots.
• Complete reassessments as they are due.
• Maintain financial/slot information and required EEC and program information in each child’s paper and electronic file.
• Expected to complete all assigned slots at sites during the school year and summer months.
• Conduct outreach, recruitment, and enrollment. Inform parents of program options and refer to appropriate program along with wait list information and assistance as needed.
• Maintain communication with DCF social workers for supportive slots. Share information received as needed with Head Start FSC’s, FCC and School Age Coordinator on shared family members.
• Follow procedures for entries in the data management systems, including case notes, services, and referrals.
• Provide appropriate referrals and information on community resources.
• Arrange and attend case conferences as appropriate.
• Assist with arranging transportation services for children. Transportation coordination, for appointments, meetings, workshops, Policy Council, Health Advisory, and Parent Advisory, and screenings, will be conducted as needed.
• Assist in following up on child absences.
• Establish mutually respectful partnerships with families. Orientate parents on MOC’s Child Care and Head Start philosophy and services.
• An initial Home Visit followed by regularly scheduled visits and/or primary substantial monthly contact will be conducted based on each family’s need and with input and direction from supervisor. Minimally, 3 Home Visits will be conducted each year with additional visits scheduled if needed by the family.
• Utilize program software data system to develop strength-based assessment that describes the family’s strengths, resources, and support networks. Make appropriate referrals.
• Develop a Family Partnership Agreement with each family and assist in setting and meeting individualized goals.
• Advocate for families and support them to advocate for themselves and their children.
• Collaborate with parents to participate in leadership and growth opportunities, such as Parent and Health Advisory’s, Policy Council, and Parent Committee’s. Encourage volunteerism and assist with program volunteer activities.
• Follow the Head Start Parent, Family, and Community Framework by promoting engagement and school readiness. Be familiar with the child’s School Readiness goals and assist the parents…