Help Desk Analyst II

Functional Role: IT Support/System Administration

Hybrid in Torrance (1 week onsite, next week rotate, and repeat)

Salary: $80,

Our client is looking for an IT Generalist to join their team in Gardena, California. In this role, you will provide technical support to ensure smooth operations across our IT systems, addressing user concerns and resolving issues efficiently. This is an excellent opportunity for someone with strong troubleshooting abilities and expertise in Windows environments to contribute to a dynamic workplace.

• Respond promptly to service desk tickets, addressing user concerns and resolving technical issues.
• Manage and maintain Active Directory, including user account administration and permissions.
• Provide support for Microsoft Windows 10, ensuring functionality and performance across systems.
• Diagnose and troubleshoot hardware and software problems, offering effective solutions.
• Assist with system updates, installations, and configurations to enhance operational efficiency.
• Document technical issues and solutions to maintain accurate records for future reference.
• Collaborate with team members to improve support processes and customer satisfaction.
• Ensure compliance with IT policies and procedures while providing technical assistance.
• Educate users on best practices for system usage and security.
• Monitor system performance and proactively address potential concerns.

• Proficiency in Active Directory management, including user and group administration.
• Strong knowledge of Microsoft Windows 10 and its functionalities.
• Demonstrated ability to troubleshoot and resolve technical issues efficiently.
• Familiarity with service desk ticketing systems and processes.
• Solid understanding of Microsoft Windows operating systems and related software.
• Excellent problem‑solving skills and attention to detail.
• Effective communication skills for interacting with users and team members.
• Ability to work both independently and collaboratively in a fast‑paced environment.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

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