Case Management Supervisor

Case Management Supervisor (Full Time/Days)

Job Category
:
Registered Nurse

Requisition Number
: CASEM
002776

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• Posted:
  January 28, 2026
• Full-Time
• On-site
• Salary Range: $ USD to $ USD

Showing 1 location

Memorial Hospital of Gardena, Gardena, CA 90247, USA

Job Summary: The Case Management Supervisor assists the Director with the overall development of the case management program and its implementation at the hospitals. This includes oversight of all case management staff, development and implementation of case management policies and procedures, and coordination of care with other healthcare providers and community resources. The Supervisor of Case Management also plays a key role in ensuring that the case management program meets its goals and objectives and complies with all applicable regulations.

Actively and consistently contributes to department operations and communications, upholding the mission, vision, and values of Pipeline Health and adhering to AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions:

• Assists in the development and implementation of the case management program in alignment with its overall strategic goals and objectives.
• With the director, oversees a staff of case managers and support staff, including screening for hire, training, participation in performance management, and support in disciplinary actions. Ensuring optimal provision of services through sound personnel management.
• Assists Director with the development and implementation of case management policies and procedures, ensuring alignment with best practices and applicable regulations.
• Coordinates care with other healthcare providers and community resources to ensure patients receive seamless and comprehensive care.
• Provides comprehensive reporting to the Director and other stakeholders, including KPIs, avoidable delays, LOS, and other metrics as determined routinely.
• Monitors and evaluates the effectiveness of the case management program reporting to the director.
• With the director, ensures that the case management program is compliant with all applicable regulations.
• Plays a key role and assists with department performance improvement and quality plans.
• Able to represent the case management program to the organization’s leadership team and external stakeholders.
• Maintains current competencies and updated knowledge in the specific area of practice.
• With the director, effectively manage financial resources within the area(s) of responsibility, including labor management, productivity, supplies, and other resources.
• In conjunction with the Director, collaborates with the UM physician chair to participate in scheduled UM Committees.
• Uses clear, concise, professional communication with coworkers, patients, and all internal and external customers.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Maintains unit/department organization by keeping files, drawers, and cabinets free from unnecessary clutter.
• Reports on equipment and environmental issues for repair.
• Abides by HIPAA regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training as assigned.
• Other duties as assigned.

Behavioral Standards:

• Demonstrates behaviors commensurate with the vision, mission, values, and behavioral standards of the organization.
• Serves as a role model for the mission, vision, and values of the organization and fulfills other job duties as requested within the scope of practice.
• Serves as a role model and mentor for staff and peers.
• Treats everyone as a customer; uses scripting and other tools to ensure consistency in customer service; expresses recognition and appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
• Demonstrates the highest level of professionalism, passion, and care when interacting with patients, families, physicians, and hospital staff members.
• Uses a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices that allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Wears name tag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customers’ and co-workers’ time; establishes and maintains effective relationships with customers and co-workers.
• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates…