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Customer Service Rep

Interim Senior CX Leader | Retention & Digital CX

Job in Gardena, Los Angeles County, California, 90248, USA
Listing for: CALPAK
Seasonal/Temporary, Contract position
Listed on 2026-01-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A well-known travel goods brand in California seeks an experienced Customer Experience Manager to lead strategic initiatives and manage the CX team during a maternity leave. The successful candidate will enhance customer retention and operational efficiency while collaborating with cross-functional teams. Requirements include over 5 years of experience in customer service, expertise with CRM systems like Gorgias and Zendesk, and strong analytical and communication skills.

Salary ranges from $80,000 to $100,000 for a 6-month contract.
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Position Requirements
10+ Years work experience
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