Senior Key Account Manager

The Janel Group Senior Key Account Manager provides experienced customer service and operational support for a portfolio of key customer accounts. This role is responsible for managing day-to-day account execution, supporting customer-facing service delivery, and coordinating internally to ensure consistent, high-quality outcomes. Working closely with internal teams, the Senior Key Account Manager serves as the primary point of contact for assigned accounts, supporting operational needs, issue resolution, and ongoing account maintenance.

This role does not carry direct sales or business development responsibility, but focuses on execution, service consistency, and customer satisfaction.

• Serve as a primary customer service and operational contact for a designated portfolio of key or complex customer accounts.
• Manage day-to-day account execution, ensuring customer requirements are understood, documented, and followed.
• Provide responsive, relationship-based customer support, addressing operational questions, service needs, and issue resolution.
• Support customer onboarding and account setup, including assisting with the development and maintenance of customer Standard Operating Procedures (SOPs) in partnership with Operations.
• Coordinate with internal teams to support service delivery, operational updates, and customer-specific requirements.
• Monitor account activity and service performance to help ensure commitments and service standards are met.
• Maintain accurate account documentation, records, and reporting within CRM and internal systems.
• Identify service issues, risks, or process gaps and elevate as appropriate.

• Bachelor’s degree or equivalent professional experience, required.
• 3-5 years of experience in customer service, account management, operations, logistics, or a related role, required.
• Experience supporting key, high-value, or complex customer accounts, required.
• Working knowledge of logistics, freight forwarding, or supply chain–related services, required.
• Strong customer service, communication, and relationship management skills, required.
• Strong organizational skills with the ability to manage multiple priorities, required.
• Ability to collaborate effectively across functions, required.
• High attention to detail and ability to operate effectively in a fast-paced environment, required.
• Proficiency with CRM systems and Microsoft Office, required.

• Competitive salary
• Comprehensive benefits package (medical, dental, vision, life, disability, etc.)
• PTO (sick/vacation) and 10 paid company holidays
• 401K with company match
• Great culture and fun working environment

• Team-player — You enjoy working with co-workers, partners, vendors, and customers
• Communicator — your verbal and written skills are on point and you’re not afraid to use them!
• Diligent — Nothing happens by itself. Your effort makes all the difference
• Eager — You want to grow and develop alongside the company
• Customer Obsesse — "Customer-focused" doesn't quite say it. You roll up your sleeves and go the extra mile for our customers.

At Janel Group, we believe that the global logistics economy starts here! For over 45 years, we’ve delivered the best customer experience in the marketplace. We are building something enduring and much bigger than ourselves which is why we created an environment that encourages your growth and development. Janel knows our culture is our business and culture starts with our values:

Teamwork, Hustle, Transparency, Humility, Positivity,and Long-view.

If you’re highly motivated, seeking a challenging and rewarding position, and want to be part of what we’re building at Janel Group, apply today with your resume!

Janel Group is an equal opportunity employer. Applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national original, veteran or disability status.