Customer Service Representative

The Customer Service Representative (CSR) at Auto Collision Group, Inc. is the primary contact point for customers, responsible for delivering exceptional service both in person and over the phone. Key duties include checking in customers and their vehicles, providing updates on repair status, managing rentals, liaising with insurance companies, and maintaining dealer relations. The CSR handles phone calls, assists with insurance claims, opens and updates repair orders, confirms coverage, and processes payments.

Additional responsibilities involve scheduling appointments, delivering vehicles, handling customer complaints, and performing clerical tasks such as filing and data entry. The role requires close supervision, with a focus on routine tasks and maintaining a clean office environment. Benefits include 401k match, vacation, sick pay, holidays, and insurance options.