Veterinary Client Service Representative

Overview

The Garden Grove Dog and Cat Hospital is looking for a full-time Veterinary Client Service Representative (CSR) to join our busy multi-doctor practice located in Garden Grove. A CSR in our office handles interactions with both humans and animals. Applicants must have excellent communication skills, be friendly, outgoing, and have a true love for animals.

The right candidate will have qualities such as: energetic, positive, takes initiative, is a team player, able to multi-task, punctual, accountable, willing to teach others and share ideas, excellent communication skills, professional and caring when dealing with patients and clients, and maintain a professional appearance and attitude.

• Greeting clients
• Data entry
• Processing payments
• Reviewing treatment plans and discharge instructions with clients
• Filling prescriptions
• Maintaining the lobby and receptionist area
• Communicating with waiting clients
• Answering telephone calls
• Maintaining a positive attitude

Four shifts per week including three weekday shifts and one weekend shift, 36 hours per week.

Willing to work in a fast-paced environment while maintaining exceptional attention to detail, such as spelling, capitalization, and correct phone numbers. Previous veterinary experience or experience as a receptionist is a plus. Bilingual Spanish/English is a plus.

• Paid time off including 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program

Compensation is negotiable based on credentials and experience, with an hourly rate from $18-20 per hour. The actual rate offered will carefully consider a wide range of factors, including skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.