Public Safety Dispatcher

Overview

The City of Garden Grove is now accepting applications for Public Safety Dispatcher. Final date to receive applications for this recruitment is Friday, February 13, 2026 at 5:00 p.m. PST.  to apply online:
Join Our Team.

Under general supervision, Public Safety Dispatchers send out personnel and equipment for both routine and emergency service based on information secured from incoming calls and according to established procedures. The ideal candidate will be alert, highly responsible and able to make sound judgments quickly while working under high-pressure circumstances. Dispatchers work a 3/12 shift and may be required to work weekends and holidays, overtime, or through lunch if needed due to staffing or workload.

We anticipate creating an eligibility list from this recruitment that may be used to fill current and future vacancies. Apply now!

• Receive and process requests for police, fire and/or emergency medical service utilizing a computerized dispatch system
• Operate a multi-line computerized telephone system including 911 emergency lines, non-emergency lines, text to 911, and a TDD system
• Dispatch personnel and equipment for routine and emergency service using phone location mapping and established procedures
• Maintain computer terminal and radio contact with field personnel
• Relay messages and keep command personnel informed of emergency status
• Maintain records and logs of communications activities, including activity logs, special files, lists and maps
• Perform related duties as assigned

Education and Experience: Graduation from an accredited high school or successful completion of the G.E.D. and one (1) year of clerical or related experience involving contact with the public and some use of independent judgment. Completion of POST Public Safety Dispatcher Training is highly desirable.

Knowledge Of: Customer service techniques and principles; computerized record systems, and use of personal computers.

Ability To: Learn the practices and procedures involved in public safety communications; receive and transmit information, relay messages, and keep command personnel informed of emergency status; maintain confidentiality; apply predetermined plans; learn radio/telephone systems; learn city geography and locations of streets, buildings and facilities; read maps; work in a demanding environment and exercise good judgment; provide quality customer service; maintain detailed records;

prepare reports; type at least 30 net words per minute; use CAD, text-to-911, and computerized phone equipment.

The physical demands are representative of those required to perform essential functions, including standing, sitting, repetitive hand movements, reaching, speaking, hearing, vision, use of telephone and radio, and typing on a keypad.

Fast-paced office environment with modern equipment. May require prolonged computer use. Mobility, vision, hearing and dexterity must be adequate for duties. Typical exposure to high noise, low lighting and highly agitated callers.

Applicants must not have any felony convictions. The ability to speak Spanish, Vietnamese, or Korean is highly desirable.

Applications may be completed online by visiting (Use the "Apply for this Job" box below). Questions regarding this recruitment should be sent to ggjobs. Operating hours are Monday through Thursday, 7:30 a.m. to 5:30 p.m., and every other Friday, 7:30 a.m. to 5:00 p.m.

• a completed online employment application
• a completed supplemental questionnaire
• a completion certificate for the POST Public Safety Dispatcher Basic Course, if applicable
• a valid POST Basic (or higher) Dispatcher certificate, if applicable
• a valid typing certificate, if applicable

The job application must be completely filled out. A resume may be submitted but cannot substitute for some information. Detail education, training, or other relevant coursework that strengthens candidacy. Your application will be reviewed carefully; only those with the best qualifications will be invited to continue in the selection process. Meeting minimum requirements does not guarantee…