Customer Experience Analyst

Overview

About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger:
Familiar Form, Revolutionary Foundation.

Job Overview The CX Analyst supports the execution and measurement of Harbinger’s customer and dealer experience. This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health. This is a hands-on, execution-oriented role that partners closely with the CX Manager and cross-functional teams.

• CX Execution & Tracking:
  Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs. Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through. Coordinate with internal teams and dealers to collect required forms, data, and feedback.
• Voice of the Customer (VOC) & Reporting:
  Administer VOC programs (e.g., surveys, feedback collection, dealer inputs). Analyze customer feedback, service data, and delivery metrics to identify trends and issues. Produce regular CX reports and dashboards for internal stakeholders.
• Operational Support:
  Assist with cross-functional CX initiatives by preparing analysis, documentation, and status updates. Identify gaps, inconsistencies, or emerging risks and escalate to the CX Manager. Support continuous improvement efforts through data, insights, and execution support.
• Documentation & Enablement:
  Maintain CX-related documentation, playbooks, and reference materials. Support training and onboarding efforts by ensuring materials are current and accessible.

• 2–4+ years in Customer Experience, Operations, Analytics, or similar roles.
• Strong analytical and organizational skills with attention to detail.
• Comfortable working with data, trackers, and reporting tools.
• Clear written and verbal communication skills.

• Experience in automotive, logistics, fleet, hardware, or operationally complex environments.
• Familiarity with CX tools, CRM systems, or survey platforms.
• Experience supporting cross-functional operational initiatives.

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

California Pay Range

$70,000—$90,000 USD

Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

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