Logistics Warehouse Manager; EMGarden , MI

Logistics Warehouse Manager (EM6958) job at Samsung SDS America. Garden City, MI.

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The Logistics Warehouse Manager is responsible for overseeing the end-to-end movement and handling of goods within the warehouse to ensure efficiency, accuracy, and cost-effectiveness. This role leads inbound, outbound, inventory, and reverse logistics operations while maintaining high service levels and operational excellence. The manager plays a key role in coordinating with internal teams and external partners to meet business and customer expectations.

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• Develop and execute daily and long-term plans for shipping, receiving, returns, and transportation.
• Align operational strategies with business goals and seasonal demand forecasts.

• Manage inbound schedules based on forecasts to ensure timely receipt of shipments without incurring demurrage or detention.
• Coordinate with suppliers, carriers, and internal stakeholders for seamless unloading and put‑away processes.

• Optimize outbound delivery processes by managing transportation routes, lead times, and carrier performance.
• Ensure on‑time and cost‑effective outbound shipments through effective communication with carriers and customers, in alignment with service‑level agreements.

• Oversee warehouse inventory control, including cycle counts and reconciliation.
• Maintain accurate stock records to support planning, fulfillment, and financial reporting.

• Lead the reverse logistics process including receipt, quality inspection, and disposition of returned goods.
• Implement procedures to streamline returns and reduce costs.

• Provide leadership, training, and performance feedback to internal staff and 3PL partners.
• Monitor 3PL KPIs and enforce compliance with SLAs and company policies.

• Identify and resolve logistics bottlenecks and operational issues proactively.
• Drive continuous improvement initiatives to enhance productivity and service quality.

• Analyze operational data and KPIs to assess performance and identify improvement areas.
• Generate and present regular reports to leadership on warehouse and logistics performance.

• Ensure compliance with OSHA regulations and all applicable workplace safety standards.
• Conduct regular safety audits, risk assessments, and enforce proper safety procedures.
• Train staff on warehouse safety protocols and emergency procedures.
• Maintain clean, organized, and hazard‑free working environments to promote health and safety culture.

• Bachelor’s Degree in Business Administration, Logistics, Supply Chain or equivalent experience required
• 8+ years of logistics experience required
• 3+ years of warehouse management experience required
• KPI management, Inventory Slotting, Inventory Accuracy, Inventory Consistency, Inventory availability experience required
• Experience and ability to work with Distribution Center, Supply Chain Team, Carriers to resolve any inbound/outbound shipment issues is required
• Ability to expedite emergency requests
• Ability to analyze and report recommendations and results related to operations
• Excellent verbal and written communication skills to ensure communication to appropriate stakeholders, with…