Dispatcher - Lift Truck

Position Summary

The Dispatcher is responsible for providing comprehensive support to all branch Service Department personnel by managing a wide range of administrative tasks, including answering incoming calls, preparing quotations and estimates, opening and closing work orders, adjusting time entries, dispatching Field Service Technicians, assigning jobs to Shop Technicians, and performing other related duties as needed.

• Handle incoming phone calls to the branch
• Produce quotations and estimates
• Take and deliver messages to branch personnel
• Effectively communicate with Service Department personnel to address customer needs
• Assign jobs to Shop Technicians; dispatch Field Service Technicians
• Open and properly segment work orders applying correct codes and tax information
• Close work orders in a timely fashion
• Adjust service technician time when necessary
• Obtain Purchase Orders from customers as required
• Charge time to work orders
• Fill in for supervisor when needed

Education

• High school diploma or the equivalent required.

Experience

• Prior clerical or administrative experience is desired.
• Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Skills and Competencies

• Strong telephone, verbal, and written communication abilities
• Excellent organizational and time management skills
• Proficient in Microsoft Share Point
• Experienced with Microsoft Dynamics AX

Job Training

• Microsoft Word - Basic
• Microsoft Excel - Basic and Intermediate
• Business Communication Skills Training
• OSHA and MSHA Required Safety Training
• Compliance Training

Working Conditions
Work is primarily performed in a Service Department office setting, with occasional tasks in the shop environment involving minimal physical risk. The position requires little to no physical effort.

Physical Requirements

• Speaking, listening, writing, and typing
• Occasional reaching, kneeling, grasping, and stooping
• Ability to lift up to 25 lbs

Job Hazards

• Risk of tripping, slipping, or falling
• Repetitive hand motion from computer work
• Potential back and neck strain
• Work-related stress
• Possible injury from operating office equipment

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is committed to complying with applicable employment laws and providing a safe and inclusive work environment.