Bakery Manager

DUTIES AND RESPONSIBILITIES

Bakery Manager

Customer Service & Sales

* Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

* Assist customers with product suggestions, special orders, and food preparation recommendations.

* Answer and respond to incoming calls; resolve customer concerns and escalate to the Store Director as needed.

* Engage in suggestive selling and other sales techniques via phone, in‑store intercom, and direct customer interaction.

Bakery Operations & Product Quality

* Oversee and assist with all department duties including preparation and display of bakery products.

* Implement proper and efficient product preparation and packaging techniques.

* Maintain bakery case cleanliness, visual appeal, and appropriate inventory levels.

* Ensure cleanliness, sanitation, and proper appearance of the bakery area, equipment, and work environment.

* Maintain required temperature controls during all phases of preparation, display, and storage.

* Ensure proper signing, retail labeling compliance, and adherence to federal and state regulations.

Leadership, Training & Staffing

* Schedule, supervise, train, and assign duties to department employees to ensure proper coverage and high service levels.

* Train employees on store policies, sales procedures, and record‑keeping expectations.

* Identify and develop high‑potential employees for advancement opportunities.

* Monitor employee productivity and conduct performance evaluations.

* Initiate personnel actions including interviewing, transfers, promotions, and disciplinary measures.

Daily Operations & Department Management

* Plan daily operations and monitor production processes for efficiency and profitability.

* Follow opening and closing procedures for the department.

* Build displays, rotate inventory, and discard outdated or spoiled product.

* Ensure cleanliness of all work areas, sales floor, cooler, and freezer.

* Maintain working knowledge of company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.

Inventory Control, Ordering & Replenishment

* Prepare sales and inventory reports; support physical inventory every 4 weeks.

* Control inventory to maintain required product quantity, quality, and freshness in accordance with division directives.

* Stock and rotate product; maintain and organize cooler and freezer areas.

* Control shrink and cost by following proper handling, storage, and rotation practices.

* Perform receiving duties including breaking down loads, verifying invoices, inspecting quality, reporting shortages, stocking, and rotating product.

* Follow proper temperature guidelines, storage requirements, and packaging techniques.

Documentation, Compliance & Safety

* Complete and monitor required logs and paperwork including daily log sheets, Production Charts, Sales and Labor reports, and other compliance documentation.

* Attend and participate in sales meetings; communicate sales goals, department performance, and opportunities to staff.

* Ensure compliance with company code dating policies and all regulatory temperature and labeling requirements.

* Maintain safety, cleanliness, and sanitation in all bakery areas including prep space, equipment, cooler, freezer, and sales floor.

* Implement emergency procedures during equipment or software malfunctions.

* Perform all job duties safely, accurately, and with honesty and integrity.

Additional Responsibilities

* Perform other necessary and required duties as assigned.