Maintenance Customer Service Supervisor, BOF - East Area, Galveston

Maintenance Customer Service Supervisor, BOF - East Area, Galveston

Associate’s degree in a related field and three years of related experience. Must have a technical certification or license in one or more building trades or a total of eight (8) years of related experience. An equivalent combination of education and experience to the role may be considered for this position.

Preferred Qualifications:

Three years’ experience in managing staff or contractors.

Experience with drafting software, Building Automation System software, or electronic document management and utilization.

Certified Healthcare Facilities Manager Certification.

Job Summary:

To oversee the performance of preventive and corrective maintenance. Supervise, coordinate, and direct the activities of maintenance work crews and contractors. Takes direction from the Maintenance Customer Service Manager to assist with staff supervision, Computerized Maintenance Management System (CMMS) accuracy and audits, along with quality assurance and quality control of processes and their execution.

Job Duties:

• Prepares, coordinates, and schedules necessary staff to allocate work requested by customers and work required to maintain UTMB facilities and compliance requirements. Identifies labor and resources needed. Tracks and maintains records of work performed in the CMMS.
• Oversees maintenance staff and contractors to maintain quality and quantity standards. Ensure compliance with applicable codes, regulations, specifications, and all institutional & departmental policies and procedures, including best practices for safety on work sites and as it affects patients and staff.
• Assists maintenance leaders with researching existing facility conditions and troubleshooting emergency or complex repairs.
• Keeps current on and recommends changes to operating procedures, new equipment, and related systems.
• Assists in the coordination of maintenance and construction work performed by contractors.
• Audits work sites during and at the completion of the work to ensure work accuracy and completeness.
• Oversees various administrative duties, including ordering, receiving, and maintaining an inventory of supplies and equipment, ensuring information is accurate in the CMMS, and managing permits required for work, etc.
• Manages work based on written or verbal instructions, specifications, blueprints, or wiring diagrams and assists in the development of red line drawings as required at completion of work.
• Assist in recruiting and training maintenance technicians.
• Participate in disaster/hurricane preparedness and response as E1A (Ride out team) or E1B (Recovery team
• May occasionally act in a lead capacity (short-term basis only), to fill in for the Maintenance Customer Service Manager as warranted
• Perform related duties as required.

Knowledge/Skills/Abilities:

• Competent in Microsoft Office Suite.
• Organizational and time management skills.
• Ability to manage multiple concurrent projects at varying work sites with varying degrees of complexity and urgency.
• Excellent verbal and written communication skills
• Must have strong customer service skills.

Standard hospital, clinical, laboratory, and/or office environments. Active construction work sites, craft shops, mechanical rooms, and occasional confined spaces. May be exposed to such occupational hazards as communicable diseases and harmful chemicals. Some exposure to weather and physical hazards. Use of hand and power tools in building allied trades.

• Exposure to areas under construction.
• Usual working conditions are found in craft shops and mechanical rooms.
• Exposure to adverse weather conditions or temperature extremes.
• Exposure to electrical/mechanical hazards.
• Proper safety and precaution must be closely observed when operating and repairing specialized equipment and systems.
• Climb ladders and fixed ladders up and down, go up and down stairways, and work on building rooftops of high elevation.
• Work in confined spaces such as ceilings, under-floor crawlspaces, and manholes.
• Stand for hours at a time.
• May be required to work extended hours or rotating shifts.
• BSL3, BSL3E, and BSL4 bio-containment level laboratories.

Other:

Specific job requirements or physical location of some positions allocated to this classification may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. The successful candidate may be required to pass a Department of Justice security clearance.

Salary Range:

Commensurate with experience.

Work Schedule:

Monday through Friday may be required to work extended hours or rotating shifts.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes…