Patient Services Specialist - Radiation Oncology

Join to apply for the Patient Services Specialist I - Radiation Oncology role at The University of Texas Medical Branch

• Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Preferred Experience With Mosaiq And/or Aria

• Provides high-level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times and ensures the caller’s needs are met.
• Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and patient safety.
• Acts as a patient advocate and liaises with various departments to meet mutual goals.
• Addresses concerns of patients, provides service recovery, and escalates issues as needed.

• Schedules appointments and completes reminder calls to patients for scheduled appointments.
• Coordinates financial counseling for day surgery.
• Educates patient/responsible parties regarding the billing process and any additional financial responsibilities, including third-party benefits information.
• Provides out-of-pocket cost estimates to patients and counsels patients about unpaid bills.
• Obtains future appointments at the time of service for clinic follow-up, referrals, and ancillary services.

• Patients arrive and prepare paperwork/chart for visit.
• Appropriate receipts for all monies collected, tokens distributed, and deferments authorized.

• Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
• Obtains and documents information required for third-party reimbursement.
• Ensures compliance with Medicare and third-party coverage.
• Communicates with patient, referral source, UTMB physician, and clinical staff regarding any obstacle to access or authorization.

Actual salary commensurate with experience.

On-site, Monday through Friday, 8 am to 5 pm, and as needed on occasion.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Primary

Location:

United States-Texas-Galveston
Work Locations: 0110 - Administration Bldg.

Dec 17, 2025, 9:56:44 AM

Entry level

Full-time

Health Care Provider

Hospitals and Health Care