Patient Services Specialist - League Oral Surgery

Patient Services Specialist I - League City Oral Surgery

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Location: League City (Onsite)

Minimum Qualifications: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Job Summary: The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times and ensures the caller’s needs are met.
• Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and patient safety.
• Acts as patient advocate and liaises with various departments to meet mutual goals.
• Addresses concerns, provides service recovery, and escalates issues as needed.

• Schedules appointments and completes reminder calls to patients for scheduled appointments.
• Coordinates financial counseling for day surgery.
• Educates patient/responsible parties regarding the billing process and any additional financial responsibilities, including third‑party benefits information.
• Provides out‑of‑pocket cost estimates to patients and counsels patients about unpaid bills.
• Obtains future appointments at the time of service for clinic follow‑up, referrals, and ancillary services.

• Patients arrive and prepare paperwork/chart for visit.
• Appropriate receipts for all monies collected, tokens distributed, and deferments authorized.

• Verifies, ensures eligibility, and pre‑registers patients by obtaining patient demographics and third‑party coverage(s) at every encounter.
• Obtains and documents information required for third‑party reimbursement.
• Ensures compliance with Medicare and third‑party coverage.
• Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

Salary Range: Actual salary commensurate with experience or range if discussed and approved by the hiring authority.

Work Schedule: On‑site, Monday through Friday, 8am to 5pm, and as needed on occasion.

Equal Employment Opportunity: UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

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Location:

United States, Texas, Galveston

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Health Care Provider

Job Posting: Dec 23, 2025, 11:48:07 AM