Desktop Support Technician- ONSITE Gallatin, TN

Bridging the Gap Between Talent and Opportunity at Conexess Group

Conexess Group is aiding a Gallatin based client in their search for a Desktop Support Technician. This is a long-term opportunity with a competitive compensation package.

This is an onsite position in Gallatin, TN.

Please note we are unable to provide sponsorship or work c2c for this role.

• Provide daily technical production support to corporate users.
• Install, configure, maintain, and enhance PC/Desktop workstations/Laptops, software, and peripherals for corporate users.
• Maintain technical support, answer user calls, track technical issues, and follow up with users for technical solutions.
• Maintain asset inventory via process and documentation to ensure all end user assets.
• Utilize ticketing system to manage and maintain record of all support calls and responses.
• Determine issue prioritization based on critical needs of corporate users.
• Demonstrate expertise by providing sound, creative technical approaches and a thorough knowledge of Microsoft applications, upgrades, patches, and new system technology as utilized in the environment.
• Assist with the development of user documentation for software developed in-house as well as documentation concerning the application of commercial software to company processes.
• Administer cloud-based licenses for various tools utilized by end users.
• Configure and manage building access key cards utilized by employees.
• Attend information systems staff meetings.
• Support and troubleshoot video conferencing equipment at HQ location.
• Provide other duties and functions as requested by management.

• High school diploma or equivalent required; associate’s or above in related field of study preferred.
• Minimum of two years’ experience in a technical environment, providing technology support to end‑users.
• Extensive knowledge of Microsoft desktop applications and operating systems with hands‑on experience installing, maintaining, enhancing, and upgrading these applications.
• Must have knowledge of PC Desktop and LAN environments, phone systems and components.
• Must possess capability to manage multiple assignments concurrently, high analytical and interpersonal skills, positive attitude, initiative, and teamwork approach.
• Proven troubleshooting skills.
• Proven experience in a fast‑paced environment with multiple users preferred.
• MacOS troubleshooting experience is a plus.
• Jamf experience is a plus.

Entry level

Full‑time

Information Technology

IT Services and IT Consulting

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