Patient Access Representative

Overview

Patient Access Representative - Outpatient Registration

Schedule

This position is full-time (8:30am to 5pm).

A Patient Access Representative who excels in this role:

• Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Maintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements.
• Verifies insurance eligibility and creates estimates based on services rendered, including co-pays, deductibles and out-of-pocket amounts.
• Verifies precertification/authorization on file matches test/procedure/services being performed.
• Maintains an acceptable registration error rate and collections goal.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:
  Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO:
  Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:
  Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:
  Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:
  Ongoing learning and career advancement opportunities.

• Applicants should have a high school diploma or the equivalent.
• Two years of college or medical office specialist education is preferred.
• Two years of experience in hospital patient access/registration or medical office with emphasis on medical insurance and collections/accounts receivable is required. Appropriate level of other hospital clerical or relevant customer service experience given consideration in lieu of.
• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) is required within 90 days of hire, if not current upon hire.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Must be able to function appropriately in a multi-task setting.
• General understanding of medical terminology and medical insurance.

Highpoint Health - Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health - Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people.

We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.