Financial Aid Associate

Financial Aid Associate

Institution: Volunteer State Community College

To support the mission of the College by ensuring a positive experience for prospective, current and former students who need assistance with Financial Aid processes. The Financial Aid Associate is responsible for maintaining documents submitted to the Financial Aid Office by students and parents. This position will assist students, in person, via email and on the phone, disseminating federal, state and institutional financial aid information.

This position is located at the front desk/lobby of the Financial Aid Office and will serve as the first point of contact in person, over the phone and email.

• Process all student paperwork through Banner.
• Maintain documents submitted by students/parents for Financial Aid processing.
• Provide telephone coverage for the Financial Aid Office.
• Manage the Financial Aid Office email.
• Assist with all personal inquiries and receptionist duties.
• Distribute and receive financial aid paperwork from students and constituents.
• Handle BDMS setup and processing.
• Train student workers and temporary employees.
• Work extended hours during peak times as needed.
• Other duties as assigned.

High school diploma or equivalent.

• Associate's degree.
• Two (2) years work experience in a college Financial Aid Office or a higher education setting.

• Excellent customer service skills.
• Excellent oral and written communication skills.
• Knowledge of the guidelines and regulations pertaining to Federal, State and Institutional financial aid programs.
• Knowledge of Banner computer system and its operations.
• Knowledge of BDMS storage system.
• Knowledge of SLATE Communication system.
• Ability to work under pressure and manage a considerable volume of detailed work.
• Ability to establish and maintain effective and positive working relationships with students, the public, and other employees.
• Ability to multi-task and triage student requests during peak times.

$34,736 - $41,684 annual salary depending on experience

Volunteer State offers a comprehensive benefits package, including but not limited to the following:

• Insurance:
  Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA
• Wellness Incentive Program (if enrolled in Health)
• Educational Assistance:
  Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options:
  State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457
• 14 Paid Holidays/Year
• Annual Leave (if applicable)
• Sick Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.