Bilingual Family Care Manager, Linkages to Learning - Gaithersburg, MD

Bilingual Family Care Manager, Linkages to Learning - Gaithersburg, MD

Job Category
:
Direct Care

Requisition Number
: BILIN
011322

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• Posted:
  March 6, 2026
• Full-Time

Showing 1 location

Gaithersburg - E Diamond
610 East Diamond Avenue
Suite 100
Gaithersburg, MD 20877, USA

Develop, monitor, and adjusts family service plan and individualized client services:
Working under the general supervision of a program supervisor, independently arranges the sequence of work, obtains necessary information and data, selects appropriate methods and procedures, and varies these as necessary to address different case situations

Provides general client services and case management: offers significant support and guidance, as well as service assistance, which directly impact the social, physical and/or economic well-being of the clients served and, at times, their families/significant others.

Fluency in Spanish and English required.

Additional responsibilities include:

Client Referrals:

• Accepts referrals for social services
• Assists clients to assess their situation, define their problems, and identify acceptable courses of action by availing themselves of recommended community services.
• Completes initial intakes/assessments
• Consults with county/community/agencies to identify and develop resources for client assistance

Family Service Plan and Individualized Client Services:

• Analyze the subjects or issues involved in each assignment or case to develop family service plans for client’s family
• Determine intervention strategy and appropriate actions utilizing client’s individual needs
• Makes follow-through contacts with clients and other agencies to ensure that needed services have been provided
• Provide care management services to parents/families with economic and/or social needs such as housing, healthcare, employment assistance, food, clothing, education and other services. For certain program assignments, will provide other services with a focus on recently arrived migrant and asylum-seeking youth families.
• Prepares and updates case records/client status reports.

General Client Services:

• Outreach and network with youth, families, communities, schools, and other community agencies
• Provides on-going social services (appropriate assistance during crises, may provide supportive counseling, food, clothing, housing, employment, transportation, financial assistance)
• Assists families with applications for health insurance offers information and referrals for community members, school staff, non-school families, etc.
• Serves as intermediary between clients and other agencies and supports and advocates for their clients with public and private agencies and individual service providers.
• Provides translation and interpretation services for clients when available
• Co-leads support groups*
• Collaborate with community school coordinator/aide, therapist, school staff and community partners in providing comprehensive care.

Case Management:

• Ensures recordkeeping-intakes/family needs assessments; family service plans, contact notes, electronic database entry
• Keeps abreast of changes to and the issuance of new rules, regulations, policies and procedures pertaining to program eligibility and service delivery.
• Reviews programmatic and personal documents, creates and maintains case notes and records, drafts brief memos and letters, and performs related functions.
• Conduct home visits in accordance with contract requirements, when needed

Training & Meetings:

• Attends LTL trainings/other events and regular supervision
• Meets with Linkages team members regularly for the purpose of sharing information and training, and to discuss/recommend resolution for problems encountered in the work/case management.
• Attends meetings with the client and school when appropriate
• Attends Sheppard Pratt meetings /activities

What you’ll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit…