Sales Support Coordinator

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

We are looking for a Sales Support Coordinator to join our growing team here in Gaithersburg, Maryland. The ideal candidate is someone who can balance strong organizational skills with excellent communication while providing a seamless, professional experience for both our sales team and our clients. This role plays a key role in supporting the sales team through administrative coordination, quoting assistance, customer follow-up, and maintaining organized processes.

This position ensures smooth handoffs between sales, and operations, helping drive efficiency and an excellent customer experience.

We are looking for a professional who takes pride in their work, values accuracy, and is eager to learn and grow in a fast-paced environment. Must be a quick learner!

NOTE:

This is an in-office position

* If you are interested in this position, call Courtney at

Com Tech Systems is a family-owned small business located in Gaithersburg, MD. We are a full-service provider of IT solutions to SMB organizations. We have earned an outstanding reputation for quality service by maintaining a team of hardworking professionals with a focus on exceeding our customers’ expectations.

• Respect in every relationship
• Doing "Whatever it Takes" to exceed expectations
• Pursuit of continuous education and professional development
• Proactive and candid communication that builds teamwork and leads to positive change
• Innovation, risk taking and creativity
• Forward thinking that proactively solves customer problems

To provide customized IT solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients efficiency, security, and profitability.

• Manage leads, create opportunities, and set appointments, ensuring timely follow-up and next steps.
• Monitor sales pipeline, maintain PSA/CRM data, and document all activities, notes, and follow-ups to keep deals moving forward.
• Attend sales meetings, document action items, and assist with agendas and collateral preparation.
• Respond to customer and prospect inquiries, including email campaigns, onboarding, and follow-ups.
• Send follow-up emails, reminders, and updates on behalf of the sales team.
• Create and manage email templates and PSA follow-up activities for stale or lost leads.
• Support one-off sales requests (computers, phones, licenses, accessories) and prepare accurate quotes.
• Assist with marketing initiatives, including email drip campaigns, collateral distribution, and event coordination (Lunch & Learns, webinars, etc.).
• Facilitate smooth communication and handoffs between sales, marketing, and service teams.
• Maintain certifications and stay current with industry training.
• Document processes while suggesting improvements.
• Provide superior client and internal communication.
• Assist colleagues as needed.

• High school diploma or higher education.
• Strong computer skills and comfort with CRM, PSA, and office software.
• Ability to quickly learn new tools, processes, and systems.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple tasks, meet deadlines, and work effectively under pressure.
  
  Experience in customer service or supporting a sales team.
• Dependable, flexible, and professional demeanor.
• Self-motivated, engaged team player with a positive attitude.
• Excellent verbal and written communication skills.
• Ability to maintain discretion and confidentiality.
• Calm and professional approach when handling customer inquiries or challenges.

* On your cover letter, tell us one professional or personal goal.

• Experience supporting a sales team, preferably in technical or managed services.
• Familiarity Connect Wise
• Experience with lead generation, appointment setting, or client onboarding.
• Solid understanding of technology.
• Experience working in a small business environment.

• Monday - Friday 8am-5pm (with a one-hour lunch break)

Medical, Dental, Vision, Disability, IRA Match, Industry Certifications