Assistant Customer Service Manager DLT

Responsibilities

Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and accounting office. Assist the Department Manager with overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Perform floor monitor duties, interview and train associates; plan, assign, and direct work; appraise performance; reward and discipline associates;

address complaints and resolve problems. Ensure all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Supervisory Skills
  :
  Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness to advance the store's current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure; demonstrate patience when interacting with associates and customers.
• Education/Experience
  :
  High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Personal Skills
  :
  Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and complete required training and work with the team to increase customer satisfaction and sales.
• Language Skills
  :
  Ability to read and comprehend simple instructions, short correspondence, and memos in English; to write simple correspondence in English; to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
• Computer Skills
  :
  Knowledge of HT Internet software; E-mail;
  Inventory software;
  Spreadsheet software and Word Processing software.
• Mathematical Skills
  :
  Ability to add and subtract two-digit numbers and to multiply and divide with tens and hundreds; ability to perform these operations using units of American money and weight, volume, and distance.
• Reasoning Ability
  :
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch.

The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.

• Posting Date:
  Jan 13, 2026

• Pay Transparency:
  Harris Teeter reasonably expects to pay between $18.40/hour and $29.75/hour for this role as a newly hired associate. Pay may depend on previous experience and skill sets of the applicant.