Communications Products Specialist - Veteran Direct Care

Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. Ibility is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient - building trust and improving overall satisfaction.

We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative. We live our mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!

The Communications Products Specialist supports the development of high-quality briefing materials, written products, and training documentation in support of the Veterans Health Administration (VHA) Office of Geriatrics and Extended Care (GEC), Veteran Directed Care (VDC), and Caregiver Support Program (CSP). This role is responsible for translating complex policy, programmatic, and operational content into clear, audience-appropriate communications products for VA Central Office (VACO), VA Medical Centers (VAMCs), and national field stakeholders.

The Specialist works closely with program managers, subject matter experts, and training leads to produce briefings, guides, and learning materials that support national program implementation, consistency, and best practices.

Please note, this position is contingent upon award (March 2026).

• Briefings & Presentation Materials
• Develop and maintain high-quality slide decks and briefing materials for VACO and VAMC audiences, including leadership briefings, program updates, and implementation guidance.
• Translate policy, research findings, and program operations into concise, visually clear presentations tailored to technical and non-technical audiences.
• Ensure consistency of messaging, formatting, and branding across all briefing products.
• Written Communications & Program Materials
• Develop implementation materials such as field guides, fact sheets, FAQs, process flows, job aids, and reference documents supporting VDC and CSP programs.
• Edit and format written content to ensure clarity, accuracy, and compliance with VA writing standards.
• Support the development of topical reports and short analytical summaries as needed.
• Training & Learning Support
• Support development of training materials for virtual national field-based trainings, including slide decks, facilitator notes, participant materials, and follow-up resources.
• Assist with preparation of training recordings, post-training summaries, and supporting documentation.
• Coordinate with training leads to incorporate feedback, updates, and evolving program requirements.
• Coordination & Quality Assurance
• Collaborate with program staff, subject matter experts, and project management teams to ensure communications products accurately reflect current policy and program direction.
• Track deliverables and ensure products are completed on schedule and in accordance with quality standards.
• Ensure all deliverables meet Section 508 accessibility requirements and VA ICT standards.

• Bachelor’s degree in Communications, English, Journalism, Public Affairs, Health Administration, or a related field.
• Minimum of four (4) years of professional experience developing communications products such as briefings, written materials, or training documentation.
• Demonstrated experience creating audience-appropriate presentations and written products for complex programs or organizations.
• Strong writing, editing, and proofreading skills with attention to detail.
• Proficiency with Microsoft Office tools, particularly PowerPoint and Word.
• Ability to manage multiple deliverables and deadlines in a fast-paced environment.
• Highly energetic and proactive worker who consistently follows through, moves fast, and keeps stakeholders informed.
• Positive, solutions-oriented attitude with strong customer service mindset.
• Team-first attitude and proven…