CRM Product Lead; US Oncology

The CRM Product Lead is a senior strategic leader responsible for shaping and driving the vision, strategy, and end-to-end delivery of the next-generation CRM platform for US Oncology. This role is accountable for pioneering transformational CRM capabilities, with a strong focus on omnichannel integration, user-centered design, and enterprise-scale impact. Operating as the primary advocate and architect for CRM innovation, the CRM Product Lead partners with Global IT, commercial leadership, integration partners, and field & HQ customers to align global and local needs, lead large-scale integration efforts, and ensure the CRM platform creates measurable value, competitive advantage, and outstanding customer and user experiences.

• Own, define, and articulate the long-term vision, strategic roadmap, and success metrics for the US Oncology CRM platform of the future, aligning with business transformation and digital engagement goals.

• Identify and champion adoption of emerging CRM technologies, including omnichannel, AI/ML, and data analytics, to ensure US Oncology remains at the forefront of customer engagement.

• Serve as the central business lead for all large-scale integration efforts, representing US OBU requirements in global forums, and proactively shaping enterprise CRM strategies to meet business needs.

• Lead cross-functional, cross-regional, and cross-partner teams to scope, prioritize, and deliver complex product features and system integrations across the organization.

• Develop and manage the master implementation roadmap—including phasing, business process redesign, technology onboarding, and change management—to ensure timely and efficient delivery.

• Sponsor enterprise-wide change management and user adoption programs, bringing together communications, training, field/HQ alignment, and feedback cycles to ensure seamless rollout and continuous improvement.

• Monitor, evaluate, and report on CRM platform performance using robust critical metrics and analytics; lead iterative enhancements and innovation cycles based on real-world usage and future market trends.

• Build and maintain strong, influential relationships with senior business, IT, vendor, and field leaders to drive consensus, resolve risks, and steward resources for maximum impact.

• Bachelor’s Degree

• Minimum 8+ years of experience

• Demonstrated experience in commercial functions (Sales, Sales management, marketing, commercial operations, analyst) in roles of progressive responsibility with a consistent track record of strong performance

• 5+ years of Pharma/Biotech/Healthcare commercial experience (Sales, Sales Management, Marketing, Commercial Operations)

• Demonstrated expertise with omnichannel CRM, large-scale digital platform implementations, and system integrations (Salesforce, Veeva, or equivalent).

• Strong leadership, communication and collaboration skills

• Strong analytical skills with proficiency in data analysis tools.

• The ability to hold yourself and others accountable

• The ability to work collaboratively across multiple areas or accountability (both direct and indirect)

• Strong commitment to customer success and customer experience

• Proven experience guiding complex transformation projects and influencing at senior- and executive-level customer groups across regions and functions.

• Proficient in data analysis, project management, and experience with Agile/Hybrid methodologies.

• Ability to build and sustain positive relationships that influence with and without authority.

• Demonstrated excellence in communication both written and orally.

• Experience managing external partners and vendors.

• Forward thinking and ability to adapt and flex according to business needs and priorities.

• Ability to manage and prioritize multiple projects simultaneously while meeting tight deadlines.

• Ability to review and publish high quality FSIP deliverables

• Proficiency in Microsoft Excel and Power Point

• Bachelor's Degree in relevant field. Advanced Degree or equivalent experience preferred.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing…