Patient Service Coordinator

Overview

Location:

Montgomery County, MD (Must be able to travel to Olney, Gaithersburg, Silver Spring).

Work Type:
On-Site | Full-Time.

Schedule:

Monday–Friday, 8:00 AM – 4:30 PM.

Employment Type:

Contract (4 months, long-term potential).

Med Star is seeking two Patient Service Coordinators (PSC) to support high-volume outpatient practices in the Montgomery County area. This is a long-term opportunity for candidates with healthcare front‑desk, registration, or patient access experience who are eager to grow within a large hospital network.

Patient Service Coordinators are the first point of contact for patients and play a critical role in delivering an excellent patient experience. The ideal candidate is professional, proactive, detail‑oriented, and personable, with strong knowledge of patient registration and insurance verification.

• Manage patient intake and registration, including screening for emergent conditions.
• Verify insurance eligibility, explain patient financial responsibility, and collect co‑payments at time of service.
• Accurately schedule appointments, referrals, and follow‑ups.
• Answer phones professionally, triage and prioritize calls, and route messages appropriately.
• Prepare, scan, upload, and index patient documentation into the electronic medical record.
• Prepare patient charts and support one provider per day.
• Handle administrative follow‑up tasks including faxing records, scheduling procedures, and patient messaging.
• Maintain compliance with departmental policies, quality standards, and regulatory requirements.

• Work alongside 5 other Patient Service Coordinators.
• High‑volume outpatient setting.
  • Olney office: 50–60 patients per day.
  • Satellite offices: 30–40 patients per day.
• Rotation between Olney, Gaithersburg, and Silver Spring locations as needed.
• Schedules are planned one week in advance.
• Most likely rotating to at least one other location per week.
• Free parking at all locations.

• High school diploma required.
• 2+ years of healthcare experience, specifically in registration, admissions, or patient access.
• Strong understanding of medical terminology and insurance verification.
• Experience with Epic, EMR, or EHR systems.
• Excellent customer service skills with a calm, professional demeanor.
• Ability to work in a fast‑paced, high‑volume environment.
• Strong computer skills and attention to detail.

• Experience with patient data management and medical records.
• High‑volume scheduling experience.
• Candidates who take initiative and enjoy supporting team needs.
• Recent college graduates with a healthcare background are encouraged to apply.

• Excellent exposure within a large hospital system.
• Opportunity for growth and internal mobility with strong performance.
• Strong benefits package when transitioning to permanent employment.
• Gain valuable healthcare experience and expanded hours based on performance.

• Virtual interview with the Front Desk Supervisor.
• On‑site shadow day (1–2 hours) to observe workflow and meet the team.

• Background check and drug screening required.
• Compliance requirements include MMR, Varicella, TB, and Flu.

• Communicates clearly and articulately.
• Displays a warm, friendly, and bubbly personality.
• Handles difficult patient situations with empathy and professionalism.
• Motivated to build a long‑term career in healthcare.

This is a Contract to Hire position based out of Gaithersburg, MD.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation…