Dispatcher Featured Gaithersburg, MD

Dispatcher Job Description

Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

The Dispatcher coordinates operators and equipment for emergency and non-emergency towing and roadside service calls. This role manages incoming service requests, tracks resources, communicates with operators and customers, and ensures timely, efficient service while maintaining professionalism and high-quality customer service.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Dispatch operators and equipment for service calls using dispatch software and GPS systems.
• Monitor the status and location of units and communicate accurate ETAs and service updates.
• Answer and manage incoming calls professionally and efficiently.
• Maintain accurate service records including vehicle information, notes, and payment details.
• Assist customers with vehicle release procedures in accordance with company policies.
• Communicate delays, operational concerns, or equipment issues to management.
• Coordinate with team members and ensure proper shift turnover communication.

• High school diploma or equivalent required.
• Dispatch, call center, logistics, or towing industry experience preferred.
• Strong communication, multitasking, and problem-solving skills.

This position operates on a 12-hour shift schedule
:

• Day Shift: Thursday – Saturday, 7:00 AM – 7:00 PM
• Night Shift: Thursday – Saturday, 7:00 PM – 7:00 AM

Schedules may be adjusted based on operational needs.

This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.