Customer Service Representative; CSR Featured Gaithersburg, MD

Customer Service Representative (CSR)

Join a Fast-Paced, Professional Towing & Roadside Assistance Team

Are you calm under pressure, highly organized, and passionate about helping people? We’re looking for a driven and professional Customer Service Representative to be the voice of our company — assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.

This is more than a call center role — it’s a critical position that keeps operations moving and directly impacts customer satisfaction every day.

Schedule: 7a-7p (Sunday-Tuesday)

• Stable, growing company with long-term career opportunities
• Competitive benefits package
• Supportive, team-oriented environment
• Ongoing training and professional development
• Leadership opportunities for high performers

• Professionally answer and manage high-volume inbound calls
• Collect accurate service details and coordinate timely dispatch
• Provide clear communication and real-time updates to customers
• Use GPS systems to deliver accurate ETAs
• Assist customers with vehicle release procedures
• Remain calm and solution-focused in high-pressure situations
• Work closely with drivers and internal teams to ensure seamless service

• Strong communication and active listening skills
• Ability to multitask efficiently in a fast-paced environment
• Critical thinking and problem-solving ability
• Sound judgment and professional decision-making
• Basic computer and math proficiency
• Dependable attendance and strong work ethic
• Positive attitude and team-first mindset

Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.

• 401(k) with Company Matching
• Health, Dental & Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Parental Leave
• Employee Assistance Program (EAP)
• Professional Development Assistance

As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.