Office Service Coordinator, Grade 16

About The Position

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Please note:

The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $57,596 to $90,149, based on the candidate’s qualifications and experience.”

The Montgomery County Police Department (MCPD) is made up of approximately 1,300 sworn officers and approximately 800 support personnel. The Police Department was established in 1922, and today is responsible for providing service to a County with a population of over one million people.

We are seeking to fill the Office Services Coordinator position within our Telephone Reporting Unit (TRU) with an individual who possesses excellent customer service skills, communication skills, report writing skills and clerical support. This position provides clerical support to officers in the processing, initiating, searching, and canceling information about persons charged with a crime and property reported stolen and property recovered by officers.

Also, answering non‑emergency calls from the community and writing police incident reports. This unit functions in a 24/7 capacity and the work schedules are based upon seniority in the unit and is determined by an annual shift bid process for bargaining unit employees. This is an essential position and requires working some holidays and occasional overtime hours.

• Pass a comprehensive background investigation conducted by the MCPD. ( 8 week process )
• Pass a medical examination.

• Compiling, reviewing for accuracy, and entering stolen vehicle information, stolen vehicle tags and parts, missing persons, and initiating cancellations of such upon arrest or property recovery into METERS/NCIC databases.
• Processing request from officers for criminal warrant status on individuals, and for vehicles, vehicle tags and parts, and other property items which may be stolen.
• Answering non-emergency calls, interviewing callers, and writing police reports.
• Receiving and placing phone calls and web postings for law enforcement officials, individuals, and other agency staff to provide or accept information related to law enforcement information.

Education: Graduation from high school or High School Certificate of completion recognized in the State of Maryland.

Experience: Four (4) years of progressively responsible office support experience.

Equivalency: An equivalent combination of education and experience may be substituted.

• Experience with Microsoft Office:
  Word, Excel, Outlook, etc.; and creating and updating PDF documents.
• Experience communicating and eliciting essential information over the phone and in person.
• Experience using law enforcement computer applications, to include the National Crime Information Center (NCIC), the Maryland Electronic Telecommunications Enforcement Resource System (METERS), Computer Aided Dispatch (CAD) and EJustice records management system.
• Experience working with competing priorities and readjusting tasks to complete within quick turnaround times.

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position. Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity.

Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at (Use the "Apply for this Job" box below). . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For…