Recreation Support Assistant - Activity Center

Applications are being accepted for a full-time Recreation Support Assistant in the Administrative Services Division of the Department of Parks, Recreation & Culture. In this position, you'll provide administrative support and office assistance at the Activity Center at Bohrer Park, provide information about programs, activities, sports, and special events to callers and visitors, and interpret programs, rules, regulations, or procedures for patrons.

You'll be joining an innovative and collaborative team committed to providing exceptional customer service as well as diverse cultural, artistic, and recreational opportunities and interests to promote the health and well-being of residents and visitors.

40-hours per week, 10 a.m. to 6 p.m., Monday through Friday. The Center is open daily from 8 a.m. to 10 p.m., Monday through Friday, and the successful candidate may occasionally be required to adjust work schedules to maintain coverage.

We are looking for a positive, outgoing, and resourceful individual who enjoys working with people and can remain poised, professional, and diplomatic at all times. The ability to fluently speak, read, and write in English and Spanish is preferred.

Starting salary for this position is negotiable within the target hiring range ($50,000 - $57,000) and will be offered at a level consistent with the relevant experience and qualifications of the candidate. We provide comprehensive insurance benefits (medical, dental, vision, life), paid time off, generous retirement contributions, health and wellness programs, tools to assist with paying down student loan debt and managing student loans, training and professional growth opportunities, and excellent work/life balance.

• Collect, account for, process, and record fees and prepare reports.
• Answer telephones, greet and direct visitors, and provide appropriate services, information, or assistance.
• Assist with the training and development of all new full-time and part-time front desk staff.
• Gather and develop statistical data for reports.
• Receive, process, and issue applications and memberships.
• Compose weekly team and monthly department newsletters; proofread and translate brochures, posters, and documents.
• Perform routine data processing and office assistance tasks.
• Provide excellent service, pursue continuous improvement, and exceed expectations.

Key job responsibilities are highlighted above; please  to view the complete classification description for the Recreation Support Assistant position. The classification description indicates the full salary range established for a position in Grade 104 in the City's FY 2026 Schedule of Salary Ranges to provide opportunity for growth and development.

• Exceptional customer service and public relations skills.
• Excellent interpersonal, organizational, and verbal and written communication skills.
• Solid computer and data processing skills; previous experience with recreation management software desirable.
• Demonstrated ability to manage multiple tasks and responsibilities.
• Demonstrated ability to work effectively independently and as part of the team.
• Ability to fluently speak, read, and write in English and Spanish (preferred).
• A High School diploma or equivalent.
• At least 6 months of experience performing administrative support functions or office assistance work.
• CPR/AED and First Aid certification (may be obtained through the City upon hire).
• Or any acceptable equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities to satisfactorily perform the essential functions of the job.

• A complete online application
• Current Resume (attached to the online application)
• Letter of interest (attached to the online application)

Your cover letter should highlight why you are interested in the position, and your resume and letter should discuss past relevant experience and convey how that experience, in addition to your other special skills and abilities, make you uniquely qualified to serve in this position.

Review of applications will begin immediately, so prompt application is strongly encouraged. The position will remain open until filled; recruitment will close without notice when a sufficient number of qualified applicants are identified or all hiring decisions have been made.

Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees. The successful candidate will be subject to a pre-employment background investigation. The City has established an alcohol-free, drug-free, and smoke-free workplace which applies to any person employed by, conducting business with, or applying for a position with the City. Each employee, as a condition of their employment, may be required to participate in pre-employment and reasonable suspicion testing.

Employees classified as safety sensitive are also subject to immediate post…