IT Support Technician

Description

Nex Tech Solutions (NTS) is a team of experts and engineers who understand the challenges that organizations face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in defense and civilian agencies to identify new technologies.

Responsible for supporting end users across the organization. This position focuses on day-to-day IT operations, including device setup, basic troubleshooting, account assistance, and ticket resolution.

• Provide timely support for end-user incidents submitted through Spiceworks.
• Troubleshoot basic issues related to Windows workstations, mobile devices, network connectivity, printers, peripherals, and Microsoft 365 applications.
• Perform password resets and account unlocks per privileged access procedures.
• Image, provision, and deploy Windows and mobile devices using Microsoft Intune.
• Enroll devices into compliance and configuration profiles.
• Perform device refreshes, swaps, returns, and secure device wipes.
• Monitor workstation health through Ninja RMM.
• Execute basic remediation tasks.
• Apply updates and software deployments.
• Assist with user onboarding/offboarding.
• Create and configure user accounts following templates.
• Assign licenses and verify service provisioning.
• Maintain accurate notes in Spiceworks.
• Support compliance with organizational policies and CMMC Level 2.
• Provide professional communication with users.
• Escalate advanced issues as needed.
• Educate users on basic IT best practices.

• Fluency in English (written and spoken)
• US Citizenship with the ability to obtain Secret US Security clearance

• High School Diploma Required;
  Associate degree Preferred

• 1-2 years of IT support experience or equivalent
• Familiarity with Microsoft 365, Windows 10/11, and basic networking.
• Ability to follow structured processes in security-conscious environments.
• Strong communication and customer service skills.
• Ability to lift and move typical IT equipment.

• Experience in Microsoft Azure GCC-High.
• Hands-on experience with Microsoft Intune, Ninja RMM, and Spiceworks.
• CompTIA A+, Network+, or Security+
• Experience supporting conference room devices or VTC equipment.

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 50 lbs
• Ability to lift up to 15 pounds on occasion (e.g., transporting laptop, presentation materials, or small equipment).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Clear vision and hearing required for meetings, presentations, and communication.
• Ability to travel domestically up to 10% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
• Ability to sit or stand for long periods of time
• The noise level in the work environment is usually moderate.
• Professional office environment with standard office equipment (computers, phones, printers).
• Frequent interaction with clients, executives, and government officials in both in-person and virtual settings.
• Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.