Technology Support Assistant

Technology Support Assistant (Part-Time)

Cooke County is hiring a Technology Support Assistant to provide hands-on IT support to County staff. This part-time, on-site role is perfect for someone looking to build their technical skills in a professional environment while helping local government operations run smoothly. You'll troubleshoot common IT issues, install and move equipment, and assist employees with basic hardware and software needs.

• Answer incoming IT support calls and provide first-level troubleshooting

• Use remote support tools to assist users

• Route more complex issues to appropriate technicians

• Unbox and prepare new computer equipment for deployment

• Install, relocate, and document IT equipment (computers, monitors, printers, etc.)

• Deliver and install toner for laser printers

• Assist with daily IT operations, backups, and other tech-related tasks

• Provide support for County devices and software including:

  • Desktops, laptops, tablets, scanners, IP phones, mobile phones

  • Microsoft Office, One Drive, email, Adobe Acrobat, and other tools

• Maintain confidentiality and uphold County IT security protocols

• Work professionally with all departments, including law enforcement and EMS

Required:

• High school diploma or equivalent

• Valid driver's license (local travel during work hours required; County vehicle provided)

• Strong customer service and communication skills

• Must pass background check and fingerprinting

Preferred:

• Coursework in information technology or related field

• Previous helpdesk or technical support experience

• Familiarity with Microsoft or CompTIA certifications

• Ability to learn and use various computer systems and applications

• Basic understanding of hardware like printers, monitors, and scanners

• Ability to follow directions, manage time well, and stay organized

• Professional appearance and demeanor (business casual dress required)

Cooke County is an Equal Opportunity Employer