Service Technician

Service Technician at Safeware, Inc.

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Safeware, Inc. is seeking a Service Technician to provide professional technical service to customers. You will be responsible for expediting, ensuring, and providing accurate, timely, and professional technical service to all Safeware, Inc. customers in your area. The Service Technician must at all times maintain proper training, certifications, skills, professional and polite workplace etiquette, problem‑solving aptitude, and will perform technical service on‑site or in the repair shop, per Safeware, Inc.,

manufacturer and customer requirements and regulations.

About Safeware

Founded in 1979, Safeware, Inc. is a trusted distributor and service provider of safety products before, during and after emergencies and in mission‑critical operations. Headquartered in Lanham, MD, with locations nationwide, Safeware is built on a foundation of dedicated professionals committed to protecting those who protect others.

Responsibilities:

• Expedite, ensure, and provide customer service by properly performing evaluations, technical analysis, testing, calibrating, repairing, quality inspections, preventative maintenance, safety requirements, troubleshooting for root problems, adhering to manufacturer’s specifications/recommendations and providing a concise, complete resolution for all customers’ equipment and service.
• Coordinate daily with service manager and department’s logistics, scheduling, contract requirements, functions, assistance, accounting, correspondence, and training to achieve optimum customer relations and satisfaction.
• Drive/travel to customer’s, manufacturer’s and Safeware locations to perform work and services. Compliant to travel to locations requiring over‑night or weekly stays throughout the United States to complete work, training and technical services. Therefore, applicants must have a valid driver’s license and abide by Safeware’s motor vehicle policy.
• Provide technical counsel, correspondence, training, and assistance to any customers, technicians or employees to achieve optimum customer relations and satisfaction.
• Document promptly all customer requests, communications, evaluations, testing, repairing, calibrating, equipment and progress information for the complete duration of customer’s contract, purchase order and requests. Provide daily computer records, forms, data, correspondence & documentation in writing of all work and services performed to the Service Manager & customer service representatives for proper customer relations, invoicing, record‑keeping and maintaining of company’s data system.
• Consult Service Manager for proper customer relations, evaluating, testing, repairing, parts, pricing, calibrating, manufacturer/customer service requests for all customers.
• Ensure assigned technical service vehicle is properly maintained, has accurate inventory of all stock, tools and equipment, and is orderly, clean and presentable at all times per manufacturer and company standards.
• Assume other additional departmental responsibilities as assigned or required based on operation needs.
• Adhere and maintain to rules, regulations and standards per company’s policy and requirements.
• Job assignments as directed by Manager.

Periodic Responsibilities:

• Participate and assist in annual physical inventory.
• Participate and attend classes and meetings as required by company.
• Interact professionally with Service Center Manager on any of the aforementioned functions.

Scheduling:

• Technical Service Technician will normally be scheduled to work 40 hours per week, generally Monday to Friday, 8:00 AM to 5:00 PM office hours. Work schedule may be altered to adjust to business needs; scheduling requirements will necessitate flexibility & travel availability.

Seniority level: Entry level

Employment type: Full‑time

Job function: Sales, General Business, and Education

Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing

Referrals increase your chances of interviewing at Safeware, Inc. by 2x.

Location:

Cumming, GA | Salary: $85,000.00–$ | Posted 4 months ago.