Guest Night Auditor

Overview

Principle Responsibilities & Position

Purpose:

Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operation: acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff.

Understands and implements the mission statement, values, and culture at all time.

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent;
  Associate’s or Bachelor’s Degree preferred
• Experience in accounting, is preferred
• Display professionalism and have characteristics of honesty and trustworthiness
• Excellent attendance and punctuality
• Ability to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Ability to stand for eight hours, bend, stretch, and reach
• Long hours may be required; work schedule varies and may include holidays, weekends, and evenings
• Ability to push or pull 60 pounds and lift and/or carry 30 pounds
• Where applicable, follow approved laundry procedures; assist with folding linen according to proper standards

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent;
  Associate’s or Bachelor’s Degree preferred
• Experience in accounting, is preferred
• Professionalism and honesty and trustworthiness
• Excellent attendance and punctuality

• Ability to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Ability to stand for eight hours, bend, stretch, and reach
• Long hours may be required; work schedule varies and may include holidays, weekends, and evenings
• Ability to push or pull 60 pounds and lift and/or carry 30 pounds
• Where applicable, follow approved laundry procedures; assist with folding linen according to proper standards

• Knowledgeable in: Manager on Duty Functions
• Cash and credit card handling, balancing charges
• Safety and security measures
• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
• Frequent Stay Program
• Reservations procedures including cancellations and “walking” guest
• Phone etiquette and answering procedures; be able to answer inquiries about shopping, dining, entertainment and travel directions

Note:

Daily hotel operations details, changes, and events are to be updated as part of ongoing responsibilities.

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change.

Multitask, detail oriented, remain service centric. Communicate with guests and colleagues; receive and transmit mail, phone and written messages; relay pertinent information using logbooks. Assist with guest issues with professionalism while maintaining a hospitable attitude.

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible
• Promote and sell services/amenities of the hotel
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
• Be aware of potential sales leads and contacts through guest interaction; report information to the appropriate individual
• Keep housekeeping and other departments informed of any special requests, late check-outs, and other needs
• Check all credit cards for validity before the end of the shift
• Learn and utilize PMS, if applicable
• Ensure all cash, check, and miscellaneous departments are in balance at shift end
• Adhere to hotel policies regarding cash banks, drop/deposit logs, etc.
• Assist in other areas (F&B, property cleanliness) as needed for guest satisfaction
• Maintain a clean and professional lobby and dining area
• Have a thorough working knowledge of emergency procedures
• Practice…