Guest Night Auditor

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Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operation:
Acts as Manager on Duty, responds to guests requests, represents hotel in the late evening and early morning hours, maintains thorough communication with management staff. Understands and implements the mission statement, values, and culture at all time.

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by taking future reservations and providing recommendations for alternate same‑brand products.
• Be aware of potential sales leads and contacts through guest interaction; report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check‑outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS, if applicable.
• Ensure all cash, check and miscellaneous departments are in balance at shift end.
• Adhere সৈতে hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
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• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or requests to the manager.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Maintain a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.
• Daily input of labor statistics and accounting payables into online portals.
• Other duties as assigned, or which the associate is capable of performing.

• 1+ years of experience in a branded, quality hotel (preferred).
• High School diploma or equivalent;
  Associate’s or Bachelor’s Degree preferred.
• Experience in accounting is preferred.
• Must display professionalism, honesty, and trustworthiness.
• Must have excellent attendance and punctuality.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must stand for eight hours, bend, stretch, and reach.
• Long hours sometimes required; schedule may include holidays, weekends, and evenings.
• Must be able to push or pull 60 pounds and lift/carry up to 30 pounds.
• Must follow approved laundry procedures; understand washers and dryers and folding linen per standards.
• Knowledgeable in Manager on Duty Functions.
• Cash and credit card handling, balancing charges.
• Safety and security measures.
• Full knowledge of the property, staff services, hours of operation, type of rooms, locations, rates, discounts, Frequent Stay Program.
• Reservations procedures including cancellations and “walking” guest.
• Phone etiquette and answering procedures, be able to answer inquiries related to shopping, dining, entertainment, and travel directions.
• Daily hotel operations, check daily events, bulletin boards, and stay up to date on changes, new procedures, and events.
• Computer literate to thoroughly operate property management system vegas: post charges, compute bills, collect payment, make change.
• Multitask, detail oriented, remain service centric.
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• Communicate with guests, co‑workers, receiving and transmitting mail, phone and written messages and relay pertinent information using logbooks.
• Assist with guest issues with professionalism maintaining hospitable attitude.

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

• Gift Cards
• Employee Lunches

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Hospitality