Quest Coach​/Lean Facilitator

Job Category: Administrative & Clerical

Work Shift/

Schedule:

Varies

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

NGHS uses Quest for Excellence as an operational improvement methodology based on the Toyota Production System, or “Lean”, as the basis for its operating system to continuously improve processes to meet business imperatives and outcomes. Internal Quest Resource consultants provide coaching, education, improvement activity facilitation, and function as champions for NGHS Quest for Excellence. Consultants develop Lean thinking in support of achieving strategic business outcomes;

consultants also lead and coach leaders to develop broad systems and infrastructures throughout their areas that enable daily improvement at all staff levels. Consultants rely on extensive experience and judgment to plan, accomplish goals, and collaborate within NGHS.

NGHS uses Quest for Excellence as an operational improvement methodology based on the Toyota Production System, or “Lean”, as the basis for its operating system to continuously improve processes to meet business imperatives and outcomes. Internal Quest Resource consultants provide coaching, education, improvement activity facilitation, and function as champions for NGHS Quest for Excellence. Consultants develop Lean thinking in support of achieving strategic business outcomes;

consultants also lead and coach leaders to develop broad systems and infrastructures throughout their areas that enable daily improvement at all staff levels. Consultants rely on extensive experience and judgment to plan, accomplish goals, and collaborate within NGHS.

• Licensure or other certifications: Lean certifications, such as Accelerated or Rapid Improvement Workshop, Value Stream Mapping, 3P.
• Educational Requirements: Bachelors Degree. Demonstrated implementation of complex and strategic improvement initiatives at all levels of organization. Demonstrated experience in developing Lean skills in others through active coaching. MA/MS degree in Health Administration or equivalent program.
• Minimum Experience: Three (3) to five (5) years experience with Toyota Production System (TPS), or equivalent production system, such as leading Rapid Process Improvement workshops and facilitating 5S systems in small and large organizations. Experience with coaching and leading Lean improvement work in a healthcare or hospital setting. Three (3) to five (5) years of facilitation experience with groups, training teams, and/or consulting with diverse client groups.
• Other:

• Preferred Licensure or other certifications:
• Preferred
  
  Educational Requirements:
  
  
• Preferred Experience:
• Other:

• Strong organizational skills and the ability to work independently with minimal supervision
• Strong abilities in consulting, group facilitation, project management, change management, negotiation, teaching & training, and motivating & influencing work teams
• Excellent computer skills using up to date technology and information systems
• Analytical skills and ability to work with financial, operational, and quality data
• Strong communication and presentation skills
• Deep understanding of group dynamics across a broad client base
• Ability to synthesize information from a diversity of sources to develop process improvement recommendations
• Strong interpersonal skills and relationship building with internal clients, consultants, and executives

• Quest Management System. Assist in identification, prioritization and selection of potential projects in all functional areas of the business to optimize existing processes for waste reduction and cost control. Participate in and lead projects and business initiatives resulting in process improvements and waste reduction. Act as a positive change agent in support of the Quest methodologies and initiatives. Coach/mentor colleagues and employees at all levels of the organization in the use of Quest tools and methodologies to ensure timely completion of projects to deliver planned…