Coordinator, Spare Parts, Poultry Canada

The
** Spare Parts Coordinator (SPC)
** is responsible for processing, coordinating, and following up on new and existing spare parts quotations and orders. This role serves as a central point of contact for all spare parts–related matters, ensuring timely communication, accurate processing, and high service levels throughout the customer journey.

The SPC manages spare parts requests and inquiries, including quotations, return requests, delivery dates, order status, and pricing. The role works closely with the Customer Support Coordinator, Customer Care Manager, and Service Contract Coordinator, and acts as a key stakeholder for Field Service and Technical Support teams in fulfilling spare parts requirements.

The SPC provides dedicated support to
** customers in Canada**, ensuring timely and professional handling of all spare parts–related matters. The ability to communicate effectively in
** French and English
** is required to support bilingual customer interactions.

As a primary contact for the internal Supply Chain organization, the SPC communicates confirmed delivery dates, potential delays, and any issues that may impact service levels or customer expectations. The SPC ensures transparency and proactive resolution of issues to maintain customer satisfaction.

The SPC is also responsible for preparing spare parts packages for planned maintenance jobs within required time frames. This includes close coordination with Field Service Planning and Supply Chain teams to ensure timely purchasing and delivery, as well as providing accurate demand information to support forecasting and demand planning.

Where technical clarification is required, the SPC escalates spare parts–related questions to Technical Support, ensuring swift follow-up and resolution.
** Main Responsibilities
*** Receive and process spare parts requests from customers and internal stakeholders, including:  + Quotations  + Orders  + Return requests  + Delivery and price inquiries
* Prepare, issue, and follow up on spare parts quotations
* Manage spare parts orders through to completion
* Provide dedicated spare parts support to customers in Canada (English and French)
* Communicate with Supply Chain regarding availability, delivery timelines, and related matters
* Proactively escalate and resolve issues that may compromise service levels or customer expectations
* Provide relevant information to support spare parts forecasting and demand planning
* Plan and prepare spare parts packages for planned maintenance activities
* Collaborate closely with Field Service, Technical Support, and Customer Support teams
* Act as a customer advocate with a service-oriented and empathetic approach
* Ensure customer needs are met efficiently and within agreed timelines
* Communicate regularly with cross-functional teams and departments
* Perform other duties as required to meet business needs
** Skills and Qualifications
*** Strong communication skills in
** English and French (written and verbal)
*** Experience supporting Canadian customers is considered an asset
* Ability to work effectively in a multi-disciplinary team environment
* Ability to
** multi-task, prioritize competing demands, and manage multiple open cases simultaneously
*** Comfortable working in a
** fast-paced, deadline-driven environment
*** Service-minded, proactive, and self-motivated individual
* Strong time management skills with the ability to meet agreed deadlines and KPIs
* Results-oriented with a strong follow-through mindset
* Driven by continuous improvement and customer experience excellence
* Computer and ERP literate
* Knowledge of customer service principles and global supply chain processes
* Organized, detail-oriented, and structured in approach
* Commercial awareness with appreciation for service business development
** Travel & Location
*** This position is located in Gaiensville, Georfia and follows a hybrid work schedule 2 home/3 office
* We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
* We foster a genuine inclusive team culture enjoying collaborative working…