Customer Support Coordinator-Canada

At JBT Marel,
what we do matters
, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

Must be proficient in speaking French Canadian in order to best serve our customer base. 2 Years in Service/Sales Environment dealing with Customer Base

• General education in business administration preferred, College education preferred
• Communication, customer relations or similar training preferred
• Knowledge of customer service processes and preferably worked in a Sales/Service environment. Experrence from Industry preferred. Experience of using an ERP, CRM or field service management systems. Appreciation of commercial service and business development
• Excellent English skills, both written and verbal
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage

• Receive and process customer requests for service and spare parts
• Pro-actively identify opportunities to sell service solutions, spare parts, modifications and upgrades
• Close dialogue with customer to understand needs and urgency of requests
• Actively promote solutions to customers
• Gather information, prepare and communicate quotations for service solutions and spare parts
• Follow up on outstanding quotations and processes order confirmations from customers
• Register service requests and check entitlements
• Answer the request when possible, and when needed direct the request to the right function in Marel, e.g. TSE or SPC
• Prepare service events (resources, spare parts etc.) with SPC and Scheduler
• Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled
• Create and update case and work orders
• You must be authorized to work in the US without sponsorship now or in the future.

• This position is hybrid or remote and we ask that you travel approximately 10% of the time.

The estimated annual salary range for this role is $70,000 - $80,000 USD (annually). Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits: JBT Marel offers benefits on day 1 of your employment. Including:
Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at .