Collection and Billing Specialist

Overview

Interested in climbing aboard with the Syfan Team?

Billing and Collection Specialist

Process all non-traditional customers’ invoices. Verifying all customer requirements for invoicing are satisfied for timely payment. Timely collection responsibility for assigned portfolios. Perform other duties required for the good of the business and as assigned by appropriate management.

• Performs non-traditional billing per customer’s requirements
• Audits for unloading/trailer repairs and verify receipt
• Audits for accessorial approvals per customer requirements
• Audits customer rate confirmation
• Back up for manual invoice distribution
• Responsibility for all collection activities for portfolio of accounts including by phone and through email
• Answer inquiries pertaining to billing and collections questions and issues
• Handles monthly statements generated for customers per request
• Ability to navigate customer portals pertaining to approvals and invoicing
• EDI billing. Daily EDI 210 invoice rejection monitoring pertaining to assigned customer portfolios
• Conducts customer short pay reporting and collections per assigned customer portfolios

• B2B collection background
• B2B billing background
• Strong customer service and interactive skills
• Strong verbal and written communication skills
• Strong phone skills
• Strong mathematical skills
• Organized with attention to detail and accuracy
• Data entry skills
• Proficient use of Microsoft Excel and Word
• Knowledge of Business Accounting Reports
• Effectively performs in a team environment
• Strong problem-solving skills
• Ability to effectively collect customer balances through email and phone communication
• Able to work time as needed for the success of the business
• Knowledge of standard office procedures and practices
• Ability to operate basic office equipment

• Minimum High School Diploma or GED required
• Bachelor’s Degree in Accounting, Business Administration, or equivalent education preferred
• 1-4 years of general accounting experience in a business environment required
• Logistics, Trucking background would be a plus

This position has no supervisory responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)