Field Technician

Job Description

Cable technicians work in homes and businesses to install and repair telecommunications cables, this could be phone lines, internet cables or cable television. Cable Technicians often work directly with the customer, and customer service is a big part of this job, as is the technical know‑how to use diagnostic equipment and tools to service telecommunications equipment. Technicians must perform quality control inspections on installations.

Good driving record with limited tickets, ability to utilize a 28’ ladder (75lbs), availability to work early/late hours and ability to maintain safe driving practices at all times while driving a company‑owned vehicle.

• Service and troubleshoot cable products.
• Responsible for completing work orders and retrieving proper signatures for accurate billing.
• Ensure all installation work is done according to quality standards.
• Report to dispatch according to company procedures.
• Assist with work overflow.
• Follow all company policy and procedures.
• Adhere to safety policy.
• Perform installation work as required.
• Perform quality control inspections.
• Help with training when needed with techs.
• Drive company vehicle.
• Install HSD/Cable/Phone Service as per work order.
• Communicate with supervisors and customers.
• Manage time effectively and meet scheduled time frames.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

• Ability to stand, walk, sit.
• Ability to use hands to handle or feel.
• Ability to reach with hands and arms.
• Ability to climb and balance.
• Ability to stoop, kneel, crouch and crawl.
• Ability to lift up to 75lbs.
• Ability to maintain all safety expectations.
• Ability to drive covered vehicle.
• Safe driving record.
• Technical skills – assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
• Customer service – manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
• Interpersonal skills – focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things.
• Written communication – write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; read and interpret written information.
• Teamwork – balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; build morale and group commitments to goals and objectives; support everyone's efforts to succeed.
• Ethics – treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values.
• Organizational support – follow policies and procedures; complete tasks correctly and on time.
• Judgment – display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision‑making process.
• Professio…