Sales Floor Supervisor - Oaks Mall

Overview

As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.

• Customer Service & Sales - Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds the team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
• Store Merchandise Standards - Manages merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentation standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including pricing and signing. Promotes company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes.
• Omnichannel - Trains, mentors and coaches all associates on  processes and transaction procedures related to delivery and return of  orders. Manages Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within prescribed time periods. Monitors and shares omnichannel metrics and takes action to resolve issues.
• Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.
  
  Oversees proper execution of defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
• Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment and addresses performance issues.
• Performance Standards - Consistently meets established performance standards, including but not limited to shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:

• Embraces a Growth Mindset:
  Proposes and initiates actions on new ideas that improve our product, stores or practices. Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others to stretch beyond current capabilities and is a catalyst for change.
• Thinks Critically:
  Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Gathers necessary information to understand problems; applies critical thinking to develop options and assess impacts.
• Demonstrates Leadership:
  Fosters teamwork, recognizes accomplishments, and respects differences. Maintains high personal and team performance standards, leads by example, and coaches others. Creates a culture of development and a One Team approach.
• Takes Accountability:
  Builds positive relationships, listens first, and delivers customer-focused solutions. Develops inclusive relationships across the organization.
• Implements with Excellence:
  Develops and prioritizes short and long-range plans that are realistic and effective. Delegates work and communicates plans and expectations clearly.
• Drives Results:
  Acts with urgency, sets aggressive goals, and takes appropriate risks to achieve results. Fosters continuous improvement.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance,…