General Manager

GENERAL MANAGER – BLUE HIGHWAY PIZZA (TIOGA)

Blue Highway a pizzeria is a well-established restaurant known for exceptional food, a vibrant atmosphere, strong teamwork, and a loyal guest base. Our environment is high volume, fast-paced, and fun. Our team takes pride in what we do, and the community enthusiastically supports us. Hospitality, consistency, and care for our team and guests are at the heart of how we operate.

The General Manager leads daily operations with professionalism, emotional intelligence, and a passion for food and service. This role requires strong leadership, clear communication, and a solid understanding of restaurant financials. The General Manager must be comfortable working with the numbers and communicating expectations and results clearly to the team. The ideal leader cares deeply about the team while establishing firm boundaries and consistent expectations to ensure operations run smoothly and respectfully.

The General Manager is responsible for everything inside the four walls of the restaurant.

• Operations & Financial Management
  • Maintain a strong floor presence during service
  • Oversee and direct all front-of-house and back-of-house operations
  • Manage budgets, labor strategy, food costs, inventory, and waste control
  • Drive sales and profitability through strategic planning and daily execution
  • Ensure compliance with all health, safety, and labor regulations
  • Track equipment maintenance and coordinate repairs as needed
  • Oversee ordering of food, beverage, and smallwares
  • Maintain cleanliness, organization, and operational standards throughout the restaurant
• Leadership & Team Development
  • Recruit, hire, onboard, train, and coach management and hourly team members
  • Lead by example and uphold standards for service, food quality, cleanliness, and safety
  • Foster a culture of accountability, professionalism, and respect
  • Conduct inspiring and informative daily preshift meetings
  • Lead performance reviews and ensure training follow-through
  • Support team morale while maintaining clear boundaries and structure
  • Develop managers with the mindset of training future leaders
  • Work closely with owners, bar manager, FOH manager, HOH manager, social media manager, and catering manager
  • Participate in weekly management meetings and operational planning
  • Conduct monthly meetings with ownership
  • Lead quarterly all-team meetings
  • Align department goals and maintain consistency across shifts
  • Maintain strong relationships with vendors
  • Document daily operational issues in the manager log and follow up as needed

• 3+ years of General Manager experience in a high-volume full-service restaurant
• High school diploma or equivalent
• Strong leadership and team-building skills
• Ability to support the team while holding firm boundaries
• Proven experience managing budgets and P&L performance
• Strong knowledge of beer, wine, liquor, and responsible beverage service
• High standards for cleanliness, organization, and food safety
• Calm, professional, and solutions-oriented under pressure
• Strong written and verbal communication skills
• Proficient in Microsoft Office and Google Workspace
• Physical stamina to work long hours on your feet and operate in a hot kitchen environment
• Ability to lift 25 lbs regularly and up to 50 lbs when needed

• Actively follows industry trends through reading, podcasts, or continuing education
• Marketing or promotional experience
• Growth mindset and interest in leadership development
• Bachelor’s degree or equivalent experience

• Open availability including evenings, weekends, and holidays
• Ability to work up to 55 hours per week

• Health, dental, vision, and life insurance
• Sick pay and bereavement pay
• Matching 401(k)
• Continuing education and professional development opportunities
• Five-day work week with a focus on work-life balance
• Supportive and present ownership team