Manager Business - Operations Environmental Services​/Patient Transport

Overview

The Business Manager provides strategic, administrative, operational, and financial leadership for operational departments including, but not limited to, Environmental Services, Linen, Food service, Patient Transportation, etc. This role partners with the Director(s), Associate Vice President of Operations, and other senior leaders to support departmental performance, quality outcomes, service excellence, and operational effectiveness. The Business Manager leads the development and execution of operational strategies, establishes and oversees departmental budgets, ensures financial stewardship, supports quality and training initiatives, maintains contract compliance, coordinates business planning, and manages data analytics and reporting structures.

This location establishes and maintains fiscal accounting systems, monitors purchases, supplies and all invoices. The business manager is responsible for auditing timekeeping records and initiating pay reconciliation transactions. The position provides project management support for new initiatives and serves as a process improvement partner across all service lines. The Business Manager also functions as a key liaison between operational leaders, support departments, and executive leadership, ensuring alignment of business functions with organizational goals and regulatory requirements.

This role regularly collaborates with multidisciplinary teams to drive continuous improvement, operational readiness, and service line growth.

• Required:
  
  Bachelor’s degree in Business, Health Care Administration, Hospitality Management, or a related field.
• Preferred:
  Master’s degree in Business Administration, Health Care Administration, or a related discipline.
• Formal education or certification in Lean, Six Sigma, Continuous Quality Improvement, or similar methodologies is preferred.

• Minimum of 2–3 years of progressively responsible experience in healthcare operations, facilities management, hospitality services, or business operations leadership.
• Demonstrated experience managing budgets, interpreting financial reports, and leading operational improvement initiatives.
• Experience participating in or leading multidisciplinary teams.
• Familiarity with data analytics, dashboards, and operational software.

• Strong analytical, technical writing, and verbal communication skills.
• Proficiency with Microsoft Office and business analytics tools.
• Ability to organize, analyze, and present data effectively.
• Ability to work independently, prioritize workload, and maintain confidentiality.
• Experience leading process improvement initiatives and supporting organizational or cultural change.

This position may require operating a vehicle for assigned business purposes as a non-frequent driver.

None required.