Operations Manager- Service​/Repair; Gainsville

Operations Manager – Service/Repair

Location:

Jacksonville, FL.

The first 3 letters in workplace safety are Y-O-U!

• Supervise superintendents and employees, providing direction, training, and communication of company policies, procedures, and objectives, including hiring and performance management.
• Administer the company safety program and conduct weekly safety audits.
• Visit job sites and perform quality audits, ensuring repairs are completed efficiently and cost-effective; spend approximately four hours a day in the field with technicians and customers.
• Use accounting reports and Map Point to review route management and callbacks, making changes to improve profitability.
• Provide technical input to sales staff on the scope of work and materials needed to bid repair work, including labor and material cost calculations.
• Monitor the "Three Callbacks in 30 Days" program, keeping cancellations under 3%.
• Collaborate with the Branch Manager and service/repair Sales Managers to address customer needs, communicating daily with customers that have down cars.
• Maintain up-to-date knowledge of all federal, state, and local elevator industry code requirements.
• Stay familiar with company products through training classes and updates, working with regional field trainers.
• Administer the parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent experience in elevator industry management; or two years managing at branch departmental level.
• Valid driver’s license and satisfactory Motor Vehicles Report.
• Thorough knowledge of elevator industry and general management methods.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and manage both abstract and concrete variables.

Provided they meet all eligibility requirements under applicable plan documents, employees will be offered the following benefits:

• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Supplemental medical plans
• Company‑paid short‑ and long‑term disability insurance
• Company‑paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company‑paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match (up to 5% matched)

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (after 90 days of full‑time employment)

To apply, click the Apply Now button.

For additional questions or job‑specific requests, contact El and include the Job Requisition Number as a reference.