Sr. Legal Technology Analyst

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location.

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The Sr. Legal Technology Analyst is responsible for optimizing legal service delivery by designing and maintaining efficient intake, ticketing, and workflow processes. This role manages the implementation and ongoing enhancement of legal technology platforms, ensuring they meet business needs and improve operational outcomes. The Analyst produces actionable analytics, supports system adoption through training and documentation, and partners with Legal Operations leadership and attorneys to drive continuous improvement, enabling scalable and consistent legal operations across the department.

• Build and maintain legal intake, ticketing, and request workflows to ensure efficient, consistent, and user-friendly request handling
• Configure routing logic, request categories, prioritization rules, and SLAs to support timely and accurate processing of legal requests
• Analyze intake volumes, response times, resolution metrics, and workload distribution to identify operational improvements
• Implement workflow enhancements in partnership with Legal Operations leadership to implement workflow enhancements that improve turnaround time and consistency
• Maintain clear, current user-facing documentation, knowledge articles, and self-service resources

• Support the implementation, configuration, testing, launch, and ongoing optimization of legal technology platforms (e.g., Legal Front Door, CLM, Compliance tools)
• Translate business and operational requirements into functional specifications and
• partner with IT on solution delivery
• Support system enhancements, integrations, data quality improvements, and adoption initiatives
• Document current-state systems and workflows to support continuous improvement and future planning

• Produce standardized dashboards and recurring reports providing visibility into intake volumes, cycle times, SLA adherence, workload distribution, and system utilization
• Conduct routine analysis of intake, ticketing and workflow data to support operational reviews and decision-making
• Ensure data accuracy and consistency across intake, workflow tracking, and reporting systems
• Translate data into clear, practical insights for Legal Operations leadership and attorneys

• Support rollout of new workflows and system changes through documentation, training materials, and user support
• Work closely with attorneys and Legal Operations leadership to address operational questions and issues

• Bachelor’s degree or equivalent practical experience
• 4–7 years of experience in legal operations, legal technology, analytics, consulting, or a related role
• Strong analytical and quantitative skills with the ability to interpret and present data clearly
• Experience building dashboards and reports using tools such as Tableau, Power BI, or similar platforms
• Hands‑on experience working with legal technology platforms (e.g., intake/ticketing systems, CLM, Navex)
• Ability to design and improve workflows and translate business needs into practical system solutions
• Strong attention to detail with the ability to manage multiple priorities in a fast‑paced environment
• Excellent written and verbal communication skills