IT Manager Enterprise Content Management

IT Manager Enterprise Content Management

Job No: 537837

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Information Technology

Department:  - IT-APPS DEVELOP & INTEGRATION

Classification

Title:

Manager, IT

Classification

Minimum Requirements:

Master’s degree and two years of relevant experience; or a bachelor's degree and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

• Team Management:
  Lead and inspire direct reports and coworkers to pursue excellence while serving as a role model and mentor. Provide feedback, identify opportunities for improvement, manage the team’s project portfolio, coordinate work assignments, act as a business liaison between UFIT and customer stakeholders, align the team to university goals, and develop and negotiate contractual agreements with customers and vendors.
• Solution Design:
  Provide expertise and guide team members and stakeholders in the requirements elicitation and design of content management solutions within all levels of complexity utilizing advanced capabilities of Hyland OnBase, including integrations with other systems. Lead the definition of system scope and objectives based on business requirements, provide estimates, ensure creation and maintenance of comprehensive technical documentation, and recommend development of new solutions or enhancement of existing solutions.
• Training & Standardization:
  Train and mentor the ECM team in OnBase capabilities and best practices. Enforce coding standards, security policies, and procedures related to development, testing, and change management. Develop practical education opportunities to continually advance the skills of the team and stay abreast of IT industry and ECM best practices.
• System Administration and Maintenance:
  Oversee the administration, configuration, security, and maintenance of the OnBase content management system. Recommend or establish procedures to reduce risk and streamline development. Lead or coordinate remediation of vulnerabilities with other teams and the vendor. Develop best practices for electronic content management, ensure platform performance monitoring, oversee product and upgrade evaluations, and network with peers at other organizations.
• Project Management:
  Serve as the project manager for most ECM development projects, including planning and communications (project plans, requirements documentation, design specifications, action plans, timelines, SOWs, MOUs, progress updates). Coordinate the efforts of team members, stakeholders, and other project participants, and oversee testing, quality assurance, and deployment.
• Customer Support:
  Oversee the work of team members, customers, vendor support, and other UFIT staff to troubleshoot, document, and resolve highly complex issues and incidents. Ensure a high level of customer service and satisfaction is provided by the team.

Master’s degree and two years of relevant experience; or a bachelor's degree and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

• Bachelor’s degree in computer science, IT, information systems, computer engineering, or other relevant fields.
• Hyland certified in OnBase System Administration, Workflow Administration, and Work View Administration.
• 6+ years of experience in OnBase application development and administration, including coordination of upgrades, environment refreshes, disk group management, and the development and support of complex enterprise-level applications utilizing OnBase Unity forms, workflow, Work View, Unity scripts, REST API, and real-time and batch integrations.
• IT management experience committed to the growth and empowerment of team members and to improving the work lives of customers. Experience developing robust business relationships while guiding your team to provide…