Front Desk Agent - Hilton University of Florida Conference Center

Overview

What you will have an opportunity to do:

Front Desk Agents are a major part of the personality of the Hilton University of Florida Conference Center. They create both the first and last impressions our guests experience. We are seeking individuals who are warm, dependable, guest-focused, and committed to delivering outstanding hospitality.

• Perform all room clerk functions, including friendly and efficient guest check-in and check-out
• Complete cashier functions, including accurate posting of charges for individuals and groups
• Maintain hotel banks and cash receipts with accuracy and accountability
• Handle reservation functions, including entering and updating group files
• Serve as a concierge resource, providing local entertainment and area recommendations
• Support and adhere to all hotel policies as outlined in the Employee Handbook
• Maintain exceptional guest and employee relations
• Work collaboratively with all departments to ensure a seamless guest experience
• Collect guest feedback and comment cards with an enthusiastic and service-driven approach

• High school diploma or equivalent
• A strong desire to positively impact others and create memorable guest experiences
• Outgoing, engaging, and professional demeanor
• Computer literacy and comfort with administrative tasks
• Excellent verbal and written communication skills
• Ability to work efficiently in a fast-paced environment
• Ability to stand for the duration of the shift
• Availability to work various shifts, including weekends and holidays

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community.

At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you re seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.