Front Desk Agent - Hilton University of Florida Conference Center

Front Desk Agent - Hilton University of Florida Conference Center

Welcome to Pyramid Global Hospitality, a people‑first company dedicated to creating a supportive, inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and the building of meaningful relationships.

As a Global Hospitality team member, you will benefit from comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, and employee rates on hotel stays. We provide ongoing training and development opportunities to help you advance your career.

Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global. Our hotel features 248 well‑appointed guest rooms, 10 versatile meeting spaces, and 30,811 square feet of meeting space, located within the vibrant atmosphere of the University of Florida.

Front Desk Agents are a major part of the personality of the Hilton University of Florida Conference Center. They create both the first and last impressions guests experience. We are seeking individuals who are warm, dependable, guest‑focused, and committed to delivering outstanding hospitality.

• Perform all room clerk functions, including friendly and efficient guest check‑in and check‑out.
• Complete cashier functions, including accurate posting of charges for individuals and groups.
• Maintain hotel banks and cash receipts with accuracy and accountability.
• Handle reservation functions, including entering and updating group files.
• Serve as a concierge resource, providing local entertainment and area recommendations.
• Support and adhere to all hotel policies as outlined in the Employee Handbook.
• Maintain exceptional guest and employee relations.
• Work collaboratively with all departments to ensure a seamless guest experience.
• Collect guest feedback and comment cards with an enthusiastic and service‑driven approach.

• High school diploma or equivalent.
• Strong desire to positively impact others and create memorable guest experiences.
• Outgoing, engaging, and professional demeanor.
• Computer literacy and comfort with administrative tasks.
• Excellent verbal and written communication skills.
• Ability to work efficiently in a fast‑paced environment.
• Ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.

Full‑time

Entry level